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HealthHub Solutions

Be a part of innovation, success and teamwork! We are currently looking for a Customer Success Ambassador to join our Brantford, Ontario Healthcare team! Exciting things are happening at HealthHub! We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and work together, as a team, to remove obstacles and barriers as we support beneficial changes in the healthcare community. Our ultimate goal is to improve healthcare in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients. Reporting to the Customer Success Manager, the Customer Success Ambassador (CSA) is responsible for providing excellent customer service and representing HealthHub Patient Engagement Services (HHS) in a positive light at all times. The Customer Success Ambassador is responsible to generate revenue through IBT rentals while also generating revenue opportunities by providing customer education and gathering customer feedback. Responsibilities: * Provide an excellent customer experience at every customer contact. * Promote HHS in a positive and professional manner at all times. * Respond to all customer inquiries and service concerns in regards to the provided services including, but not limited to bedside patient engagement applications, bedside hospital service applications, and bedside entertainment services in a timely and professional manner. * Engage hospital patients and hospital staff members to understand their view and feedback on the services the employer provides. * When required, perform diagnostics and tests of onsite equipment to determine the root cause of service and perform repairs to onsite equipment. * When required, operate the automated rental system or any other required technology. * When required, assist the customer in completing the rental process, including, but not limited to activation of services, and the processing of the payment. * When required, complete assigned service tickets in the trouble reporting system, including all required service information and times. * Inspect and audit onsite equipment, including, but not limited to wall brackets, signal quality, marketing materials, closet equipment. * Ensure required stock materials are available onsite. * Maintain a clean, professional and safe onsite office space. * Work cooperatively and professionally with hospital and corporate HHS staff members. * Tag, pack, and ship faulty equipment to the Mississauga office (If applicable). * When required, assist in the training of other HHS staff members. * Report to work in a neat and professional appearance. * Complete any other requests that fall within the scope of managing the operation within a healthcare facility serviced by HHS. * Provide an excellent customer experience at every customer contact. * Promote HHS in a positive and professional manner at all times. Qualifications Required: * Grade 12 or equivalent. * Three years of experience providing customer service. * Experience engaging customer feedback. * Experience performing small repairs. * Ability to pass the required background check to work in a healthcare facility. * Excellent computer skills including Microsoft Outlook, Word and Excel. * Excellent communications and interpersonal skills * Availability on weekends and after hours if required. * Must have vehicle, valid Driver’s License, in good standing. * Must be able to carry and lift up to 40 lbs regularly. You’ll be continually learning and applying knowledge of new technologies, and best practices to improve an already great culture and an effective work environment. Be part of a team that welcomes transparency, collaboration and open communication. Join us on our journey. While it won’t always be easy, it will be exciting and rewarding! If this sounds like you, please apply at https://healthhubsolutions.ca/careers/ [https://healthhubsolutions.ca/careers/]   HealthHub is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

19 days ago
Brantford ON
Google

When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.With companies relying on Google Cloud, we regularly answer questions about technical features, helping customers design architectures, engage in proof of concepts, and troubleshoot potential roadblocks related to database migration and data back ends.As a Technical Sales Specialist for Data Analytics, you'll utilize both your technical and communication skills to address all aspects of the data lifecycle.Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

19 days ago
Montreal, QC,
SAP

What we offerOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!  Key Areas of Responsibility and Tasks We put our customers first, so they have the best experience possible with SAP’s HANA Enterprise Cloud (HEC) service and solution offerings. We are the Intelligent Suite, we are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success. The Customer Success Partner (CSP) works directly with our HEC customers to guide them through their journey with our offerings. The CSP works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the HEC service and solutions portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP. The CSP oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CSP is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health. Position Responsibilities & Key Focus Areas Account & Territory Management The CSP has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.The CSP is accountable to create and maintain a comprehensive view of assigned accounts or their territory through proactive account planning, and alignment of customers’ business strategies to product, solution and partner road mapping.They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.The CSP will leverage system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew. Building Account Relationships Develops trust and deep relationship with customer stakeholders, account key decision makers and executive sponsors by establishing regular cadence of interactions.Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.The CSP will be managing accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values.The CSP maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. IAE, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk, HEC Delivery and our ecosystem partners).Promotes customer community by driving participation in customer events (VIP and LoB-specific sessions, Reference Program, etc.). Nurture References Drives customer references; pushes for reference stories across accounts.Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account. Drive Value Realization Manages the renewal processes through qualification, needs analysis, commercial negotiation and close.Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, webinars, thought leadership, etc. Manage Retention The CSP is accountable for engagement with the customer, account team and other commercial stakeholders.The CSP manages the renewal cycle for their customers in tight collaboration with relevant internal stakeholders, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.Drives opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.Facilitates quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships. Upselling/Cross-Selling Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.The CSP is a proactive member of assigned Virtual Account Teams and will provide sales teams with information about potential sales opportunity within and outside of the HEC portfolio. Required Education, Work Experience & Other Competencies: Minimum of Bachelor’s degree; MBA preferred+3 years’ experience in the following areasSales, Pre-Sales, Services or Solution/Product ManagementProject management experience, including business process transformation and re-engineeringExperience managing complex customer engagementsCustomer relationship management, sales, and sales team expertise in license, cloud or services domainCommercial experience, incl. developing account management plans and contract negotiationsLine of Business experience in HEC, S/4 HANA, Hosting, Private Managed Cloud or equivalent experiences in other Cloud LoB’sRequired Language Proficiencies: English and any local language spoken in job location; any additional multilingual skills, depending upon region are highly preferredProficiency in Microsoft Office and in using various CRM systems, Totango as well as additional SAP internal systems and applications to manage accounts and opportunities Additional Proficiencies & Skills Suited Toward Achievement of KPIsDeep Industry Experience (e.g. Healthcare, FSI, Regulated)Demonstrated achievement and experience within:Customer Lifecycle ManagementCustomer Engagement/SuccessComplex Account Management & PlanningExecutive CommunicationConsultative Selling & Negotiation SkillsChange Management MethodsBusiness Process and Financial AcumenInnovative ThinkingChallenge ComplexityQuality Focus   We are SAPSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. Our inclusion promiseSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected] EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID:302941 | Work Area:Sales | Expected Travel:0 - 10% | Career Status:Professional | Employment Type:Regular Full Time  | Additional Locations: Virtual - CanadaJob Segment:

23 days ago
Vancouver Brit
HiMama

We're on the hunt for enthusiastic individuals with a can-do attitude who want to be a part of a fast-paced, work-hard, start-up environment. At HiMama we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day. And as a Junior Customer Success Associate, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five. The Customer Success (CS) Team CS at HiMama is a close-knit team of busybodies who are driven to find a way to make every customer successful, so help us! This includes influencing product and marketing decisions, problem-solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role. The Junior Customer Success Associate (CSA) Role You should enjoy interacting with customers over the phone and checking items off your to-do list. The Junior CSA role will focus on onboarding new customers towards a successful launch of our program but given the nature of our fast-paced environment you will be helping out in other aspects of the CS team. And you should be excited by a busy schedule and seat-of-your-pants challenges. Convinced you’ll be able to make an impact? We’d love to hear from you.     HiMama Perks! • You get to go to work everyday to promote a product that helps improve the development of thousands of young children between the ages of zero to five! • These days we are fully remotely located as we adjust to the pandemic • When we’re not working from home, HiMama has a fun and friendly office environment at Bloor & Church • Health benefits package includes medical, dental and vision (100% Employer Covered Premiums) • Three (3) weeks of Vacation Pay • Three (3) paid Personal days/year (separate from paid sick days) • One (1) paid Volunteer day per year  • Additional paid time off during the December holiday season  • You can take advantage of our remote Home Office expense program to deck out your home office • You’re joining a Bcorp meaning that as a business, HiMama meets the highest standards of verified social performance, and legal accountability to balance profit and purpose • Opportunities for learning, mentorship and professional development • Ongoing team-wide and company-wide virtual social activities and success celebrations  Accessibility HiMama is committed to inclusiveness, equity and accessibility. We are dedicated to providing access for all people with disabilities and neurodiverse people. All qualified candidates are encouraged to apply. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include: an accessible interview location for people with mobility impairments, alternative method of communication for hearing or speech impairments, providing a detailed "what to expect" for autistic people, or modified testing for a person with a learning disability Commitment to Diversity Diversity, Inclusion and Belonging are central to HiMama's core values. HiMama aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at HiMama through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.

23 days ago
Toronto
eSentire

About The Customer Success Team  We’re continuing to build out a passionate team of A-player Customer Success Managers. We are looking for an ambitious and resourceful Customer Success Specialist to join our ranks, as we exponentially grow our customer base.  Our Customer Success team supports a wide array of customers along the entire sales lifecycle, as they engage with us and adopt our services to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business and technical value. Our obsession is understanding a customer’s business to build lasting partnerships that continue to add value over time.   We are laser focused on making customer success a company-wide imperative and building a culture around putting customers first.   Who You Are   As an SMB Customer Success Specialist, you will be responsible for making small business customers (businesses under 250 employees) in your portfolio successful.   You are passionate about helping our customers transform and optimize their customer experiences, and you will instill that expertise into our team. You are able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a strategy and long-term solutions. You must have scale-up culture in your DNA and get energized by a low-ego, “all hands on deck” environment. You care deeply about not only making your portfolio customers successful, but also collaborating with your peers to ensure eSentire’s success. You are empathetic, enthusiastic and take risks - upping the game of the CSM team. You are a customer-focused leader — an independent critical decision maker and a strategic thinker with no problem taking on the nitty-gritty work.  What You Are Great At  Your top priority will be developing and driving Customer Success Programs for your portfolio of customers. — leaving no retention rock unturned. Your responsibilities will include that you: Provide overall value and relationship management to portfolio of customers  Building and maintaining rapport with your clients to ensure user satisfaction  Proactively reaching out to your accounts to assess health of the account and to identify future needs and growth opportunities Being resourceful with a strong ability to solve problems by getting the required information  Developing clear communication and guiding customers on their  journey as a trusted advisor Overseeing the ongoing adoption of eSentire across multiple organizations   Developing a thorough understanding of how eSentire drives business value and ROI Actively managing the customer relationship and the lifetime value of clients across a large and diverse assigned customer base Identifying risk, upsell opportunities and working with internal and external stakeholders to present solutions Manage renewals and find new expansion opportunities within the account Manage escalations and service reviews  Create customer success plans - understanding client objectives and can develop plans to manage  Collaborate with peers to ensure customers are successful Make recommendations and influence important operating issues/decisions for the broader team Find ways to streamline work, innovate key processes and leverage technology Meet and exceed churn and revenue goals - You will be measured by renewal and retention rates, referenceable customers & NPS What We Require  1-2+ years of customer facing experience in customer service, account management or customer success, or equivalent industry experience Experience managing a high volume of customers.  Experience managing, consulting and negotiating with businesses under 250 employees with proven success in growing existing accounts and relationships at scale. Experience negotiating renewals and working through the commercials Experience managing and supporting clients with proven success in communicating with customers.  Represent the voice of customers - identify and convey customer feedback and use cases to product team Confidence in setting and delivering upon ambitious metrics Ability to learn and persuasively articulate eSentire’s value proposition to client senior executive teams Strong communication and presentation skills (phone, video, email) Patience and positivity. Ability to be focused during a growing and changing scale-up environment   We Offer You:   At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!    We continually create a rewarding place to work. We want you to thrive in it and contribute to it. We provide:  Wonderful colleagues you’ll be proud to work with and learn from  Subsidies for professional accreditation Annual taxable spending account specifically for your wellness, including health clubs, sports team registration fees, or fitness items (to name a few) Competitive referral bonus up for referrals of top talent One of the fastest growing companies in Canada with growing operations internationally  Waterloo Area's Top Employers 2021 Canada's Top Small & Medium Employers 2020 Attractive compensation plans to ensure we hire, keep and reward team members Full benefits package including paid parental leave, a matching 401k program and medical, dental, vision and life insurance.   At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become part of our team. With growing operations internationally, there is lots of lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.    About eSentire eSentire, Inc., is the category creator and world’s largest Managed Detection and Response (MDR) company, keeping organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent. Its threat-driven, customer-focused culture makes the difference in eSentire’s ability to attract the best talent across cybersecurity, artificial intelligence, and cloud-native skill sets. Its 24x7 Security Operations Center (SOC) hunts, investigates, and responds in real-time to known and unknown threats before they become business disrupting events. Its highly skilled teams work together toward a common goal to deliver the best customer experience and security efficacy in the industry.Protecting more than $6 trillion in corporate assets, eSentire absorbs the complexity of cybersecurity, delivering enterprise-grade protection and the ability to comply with growing regulatory requirements. For more information, visit www.esentire.com and follow us on Twitter @eSentire. 

30+ days ago
Waterloo Ontario
eSentire

About The Customer Success Team  We’re continuing to build out a passionate team of A-player Customer Success Managers. We are looking for a strategic, relationship-minded and experienced Manager of Customer Success to join our ranks, as we exponentially grow our business and customer base.  Our Customer Success team supports a wide array of customers along the entire sales lifecycle, as they engage with us and adopt our services to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business and technical value. Our obsession is understanding a customer’s business to build lasting partnerships that continue to add value over time.   We are laser focused on making customer success a company-wide imperative and building a culture around putting customers first.   Who You Are   As the Manager, Customer Success, you will lead the Customer Success team who is responsible for making all customers in your portfolio successful -  which ultimately assures revenue retention.    You are excited about helping our customers transform and optimize their customer experiences, and you will instill that expertise  into our team. You are able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a strategy and long-term solutions. You must have scale-up culture in your DNA and get energized by a low-ego, “all hands on deck” environment. You care deeply about not only making your team’s portfolio customers successful, but also collaborating with your peers to ensure eSentire’s success. You are empathetic, enthusiastic and take risks - upping the game of the CSM team. You are a customer-focused leader — an independent critical decision maker and a strategic thinker with no problem taking on the nitty-gritty work. You are passionate about attracting and developing high quality talent to eSentire. You thrive on leading and inspiring that team to greatness and achieving ambitious goals and innovating strategies that maximize leverage.   What You Are Great At  Your top priority will be laying out the customer success vision/goals/purpose/metrics — leaving no retention rock unturned. Educating eSentire team members about Customer Success will be your focus. Simultaneously, you will get to know your team and peers —- nurturing  relationships so your team and company can succeed. Your responsibilities will include that you: Continue to build upon  a team that wins, has fun and lives the eSentire values Grow, train, and coach your team, so that they consistently set a standard for the experience they give our customers in the eSentire customer journey, are fulfilled by their work, and have a strong understanding and plan for their careers Inspire team to action and sets operational agenda across customer group Ensure that you and your team are aligned against priorities Provide operational oversight of the business and the broader team.  Prioritize where to invest our resources and efforts with customers.  Identify cross-function implications and work across eSentire to resolve or capitalize on them Masterfully manage complex customer dynamics even under the most difficult circumstances Lead and partner with your team to provide strategic guidance to help your customers grow, so you align eSentire with company’s business priorities conduct customer health-checks and QBRs manage renewals and find new expansion opportunities within the account to represent the voice of customers - identify and convey customer feedback and use cases meet and exceed churn and revenue goals - You will be measured by renewal and retention rates, new sale leads, referenceable customers & NPS be viewed as trusted advisory to C-level clients and customer advocates Collaborate with CSM peers, cross-functional teams, and leaders to ensure customers succeed Partner with Sales, Product, and Marketing Leaders to identify trends and uncover opportunities for improved or new success engagements, customer training offerings, and product feedback.   What We Require BA/BS degree or equivalent practical experience.  5+ years experience, ideally managing complex enterprise & mid-market accounts, preferably in a Security, SaaS or MSP based organization.  Experience in a leadership role preferred, within a global customer success environment, leading a team of people. You’ll have hired and coached team members to develop them, and make them more effective, happier employees Confidence in setting and delivering upon ambitious metrics Understanding of SaaS business models and their overall relationship to Customer Success Experience at a security or technology company or relevant consultancy Quick to learn new programs and software and solve complex problems Ability to understand security issues and provide new/insightful recommendations Ability to persuasively articulate eSentire’s value proposition to client senior executive teams Able to engage effectively and persuasively with client senior executive team Able to understand complex / second order motivations and craft creative solutions to achieve goals Able to gain leverage from a wide variety of stakeholders and junior colleagues for impact Excellent problem solver both in operations and analytics. Ability to work across org to solve, and present new/insightful recommendations that drive impact Patience and positivity. Ability to be focused during a growing and changing scale-up environment Willingness to travel up to 20% (post covid)

30+ days ago
Waterloo Ontario
Arctic Wolf

Arctic Wolf, fresh off its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running. We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are recognized as one of the 2020 Best Places to Work (bizjournals.com). As we believe in corporate responsibility, Arctic Wolf offices across North America participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation. About the Role: As a Network Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk services.  You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience. Responsibilities: * Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers * Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development * Primary technical resource for customers and partners during the Onboarding Process, including technical troubleshooting * Engage with multiple constituents at the customer organization – Business and IT * Perform complex needs assessments of customer and/or partners * Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement  * Facilitate and/or conduct meetings with clients to ensure Project Milestones are being hit * Ensure quality standards and metrics are being consistently applied in the implementation of projects * Weekly status updates for implementation Projects in progress * Perform other projects and responsibilities, as assigned Required Skills and Experience: * Bachelor’s degree, or combination of education and relevant experience * Strong experience in customer facing implementation roles * The ability to multi-task: managing, and balancing priorities for multiple projects and customers on a daily basis. * Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration * Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW, switch etc): Cisco, Juniper, Check Point, Palo Alto or Fortinet * Experience with vulnerability scanners and vulnerability management tools such as Qualys, Rapid7, Retina, Tripwire, etc. is a plus * Python/Powershell scripting is a plus * Experience developing processes and managing projects in a technology-based service organization * Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools * Fanatical devotion to customer service, business quality, and data security * The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. * Excellent organizational skills and written/oral communication skills * The ability to be flexible and work in a rapidly changing environment is required * This position is based in our Waterloo, Ontario, Canada office * Some travel may be required – up to 25%.  Passport is required.  Security Requirements: * Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information. * Background checks are required for this position Working at Arctic Wolf: Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good. All wolves receive compelling compensation and benefits packages, including: * Equity for all employees * Paid parental leave * Training and career development programs If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing [email protected] [[email protected]].

30+ days ago
Waterloo, Ontario, Canada …
Boast.AI

Each year the US and Canadian governments give out billions of dollars in R&D tax credits and innovation incentives to fund businesses, but the application process is cumbersome, time-consuming, and receiving the money can take 12+ months. Boast.AI is building the future of tax credit recovery with artificial intelligence so companies can get more money, faster for less time and risk. Boast’s mission is to help innovative companies become successful. While we serve that mission through our product, we’ve also built a non-profit community of 90k+ technology professionals called Traction to take that mission further, bringing leaders from the fastest growing companies like Google, Shopify, Twilio, Slack, LinkedIn, Zoho, GitHub, Cloudflare, and many more to share advice via weekly webinars, regular meetups, and an annual conference. We've secured $123M USD in funding and have been featured in TechCrunch, VentureBeat, Fox Business, Forbes, and other publications as a force in the space. The Customer Success Manager (CSM) role is an instrumental role in the long-term success of our customers and our business. You will be working with our clients throughout their journey post-sale to ensure they obtain the full value from Boast.  You will own the relationship and success of a portfolio of customers including customer satisfaction, onboarding, adoption, customer satisfaction, revenue, churn, referrals, and reference-ability. Description Come join our mission to drive innovation and entrepreneurship through technology! We are currently looking for a Director of Customer Success to join our team. The Director of Customer Success will be focussed on developing and implementing performance management processes to maximize team performance. The Director of Customer Success will oversee a team of Customer Success Managers that are responsible for the relationship between Boast and our clients. This person will be responsible for their team’s effective coordination and execution of Customer Success responsibilities. This is a role which requires an organized individual, who is comfortable interfacing with clients, ensuring value is achieved by clients and working across internal teams.  Responsibilities include, but not limited to:  - Lead a customer success team that is highly effective at carrying out Boast.ai’s mission - Grow a high performing CS team by establishing an effective recruiting and interviewing process - Provide leadership and guidance to coach, motivate, and lead a team of Customer Success Managers to their optimum performance levels and career development - Improving the efficiency of the CS team by developing and maintaining process playbooks, and working with product and leadership to find ways to help scale the CS team - Collaborate with the business development team and product team to continually improve the customer journey - Identify KPIs and metrics to measure team performance and report to CS team and executive management - Implement effective performance management processes to maximize CS team member performance - Develop team retention strategies to maximize eNPS and minimize employee turnover - Manage escalations within the CS team by following a methodical escalation processIdentify expansion opportunities with existing clients, with a focus on client retention - Support marketing and communications with clients - Develop structured, consistent information sharing with clients  Skills and qualifications - Prior management experience in leading growing CS teams and leveraging best practices - Demonstrated ability to lead CSMs and managers and successfully manage distributed teams across lines of business and geographies - Team player who can build trust and operate in a collaborative and transparent environment - Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams - Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning - Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity - Able to collaborate across the organization and with external stakeholders - Willing and able to address escalated client issues with speed and urgency. Why you'll love working here: - Competitive salary + benefits - Remote first and flexible work culture - Open and transparent management structure – collaboration is how we make decisions happen - Career growth within this role, including leadership and product innovation opportunities - Continuous learning opportunities to promote personal and professional growth - Generous vacation time, encouraging you to take the time you need - we trust you to strike the right work/life balance - Annual company retreats in tropical destinations and periodic team-building outings - Access to our community events and conferences

30+ days ago
Vancouver, BC
Boast.AI

Each year the US and Canadian governments give out billions of dollars in R&D tax credits and innovation incentives to fund businesses, but the application process is cumbersome, time-consuming, and receiving the money can take 12+ months. Boast.AI is building the future of tax credit recovery with artificial intelligence so companies can get more money, faster for less time and risk. Boast’s mission is to help innovative companies become successful. While we serve that mission through our product, we’ve also built a non-profit community of 90k+ technology professionals called Traction to take that mission further, bringing leaders from the fastest growing companies like Google, Shopify, Twilio, Slack, LinkedIn, Zoho, GitHub, Cloudflare, and many more to share advice via weekly webinars, regular meetups, and an annual conference. We've secured $123M USD in funding and have been featured in TechCrunch, VentureBeat, Fox Business, Forbes, and other publications as a force in the space. The Customer Success Manager (CSM) role is an instrumental role in the long-term success of our customers and our business. You will be working with our clients throughout their journey post-sale to ensure they obtain the full value from Boast.  You will own the relationship and success of a portfolio of customers including customer satisfaction, onboarding, adoption, customer satisfaction, revenue, churn, referrals, and reference-ability. Description Come join our mission to drive innovation and entrepreneurship through technology! We are currently looking for a Director of Customer Success to join our team. The Director of Customer Success will be focussed on developing and implementing performance management processes to maximize team performance. The Director of Customer Success will oversee a team of Customer Success Managers that are responsible for the relationship between Boast and our clients. This person will be responsible for their team’s effective coordination and execution of Customer Success responsibilities. This is a role which requires an organized individual, who is comfortable interfacing with clients, ensuring value is achieved by clients and working across internal teams.  Responsibilities include, but not limited to:  - Lead a customer success team that is highly effective at carrying out Boast.ai’s mission - Grow a high performing CS team by establishing an effective recruiting and interviewing process - Provide leadership and guidance to coach, motivate, and lead a team of Customer Success Managers to their optimum performance levels and career development - Improving the efficiency of the CS team by developing and maintaining process playbooks, and working with product and leadership to find ways to help scale the CS team - Collaborate with the business development team and product team to continually improve the customer journey - Identify KPIs and metrics to measure team performance and report to CS team and executive management - Implement effective performance management processes to maximize CS team member performance - Develop team retention strategies to maximize eNPS and minimize employee turnover - Manage escalations within the CS team by following a methodical escalation processIdentify expansion opportunities with existing clients, with a focus on client retention - Support marketing and communications with clients - Develop structured, consistent information sharing with clients  Skills and qualifications - Prior management experience in leading growing CS teams and leveraging best practices - Demonstrated ability to lead CSMs and managers and successfully manage distributed teams across lines of business and geographies - Team player who can build trust and operate in a collaborative and transparent environment - Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams - Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning - Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity - Able to collaborate across the organization and with external stakeholders - Willing and able to address escalated client issues with speed and urgency. Why you'll love working here: - Competitive salary + benefits - Remote first and flexible work culture - Open and transparent management structure – collaboration is how we make decisions happen - Career growth within this role, including leadership and product innovation opportunities - Continuous learning opportunities to promote personal and professional growth - Generous vacation time, encouraging you to take the time you need - we trust you to strike the right work/life balance - Annual company retreats in tropical destinations and periodic team-building outings - Access to our community events and conferences

30+ days ago
Toronto, ON
HiMama

We're on the hunt for confident individuals with a can-do attitude who want to be a part of a fast-paced, work-hard, start-up environment. At HiMama we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day. And as the Director of Customer Success, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five. Customer Success (CS) Team at HiMama The CS team at HiMama is comprised of three distinct, but close-knit, teams: Account Management, Customer Support, and Onboarding. We've grown tremendously in the last couple of years (from 5 to 30+ employees), and in that time have rolled out countless new programs and processes to ensure the success of our new and existing customers. We're looking for a strategic thinker with a relentless focus on customer success to shape the vision and execution of our growing teams through our next phase of growth. This includes working closely with CS management and stakeholders across the entire revenue org (Marketing, Sales, Product) to influence outcomes for our customers. The Director of Customer Success Role As Director of Customer Success you will be the person responsible for ensuring the success of Account Management, Customer Support and Onboarding. You will be responsible for setting the strategy, and coaching leaders across the different teams within CS.  You are someone who is deeply passionate about building teams of top performers, with a diverse, inclusive and supportive environment. You are customer-obsessed and put the customer experience and the customer journey at the centre of everything you do. You think strategically about the medium to long-term vision for the team, and coach your managers to deliver results.  You enjoy being in fast-growing teams where challenges are abundant and adapt quickly to changes tasks and a fast paced environment.  HiMama is also a social enterprise and we're looking for good people who are motivated to make a difference in the world; by working with us you will personally be improving outcomes for millions of children in Canada, the U.S. and abroad. Convinced you’ll be able to make an impact? We’d love to hear from you.     HiMama Perks! • You get to go to work everyday to promote a product that helps improve the development of thousands of young children between the ages of zero to five! • These days we are fully remotely located as we adjust to the pandemic • When we’re not working from home, HiMama has a fun and friendly office environment at Bloor & Church • Health benefits package includes medical, dental and vision (100% Employer Covered Premiums) • Three (3) weeks of Vacation Pay • Three (3) paid Personal days/year (separate from paid sick days) • One (1) paid Volunteer day per year  • Additional paid time off during the December holiday season  • You can take advantage of our remote Home Office expense program to deck out your home office • You’re joining a Bcorp meaning that as a business, HiMama meets the highest standards of verified social performance, and legal accountability to balance profit and purpose • Opportunities for learning, mentorship and professional development • Ongoing team-wide and company-wide virtual social activities and success celebrations  Accessibility HiMama is committed to inclusiveness, equity and accessibility. We are dedicated to providing access for all people with disabilities and neurodiverse people. All qualified candidates are encouraged to apply. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include: an accessible interview location for people with mobility impairments, alternative method of communication for hearing or speech impairments, providing a detailed "what to expect" for autistic people, or modified testing for a person with a learning disability Commitment to Diversity Diversity, Inclusion and Belonging are central to HiMama's core values. HiMama aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at HiMama through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.

30+ days ago
Toronto
Rogers Communications

Sr Analyst, Customer Success SN

Rogers Communications

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more atwww.allinforequity.ca.As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.Are you up for the challenge and the fun?  If so, consider the following opportunity!We’re looking for a Sr. Analyst, Customer Success and passionate sports fan to join the Sportsnet business at Rogers Sports & Media. In this role you will be responsible for helping to grow our direct-to-consumer subscription offerings (SN NOW and NHL LIVE) as well as our free digital media product experiences (Sportsnet.ca and SN App).This is a unique opportunity to tackle interesting challenges at the intersection of Sports, Media, and Technology; working on a portfolio of digital products that are changing the way Canadians consume live sports content. As the Sr. Analyst, Customer Success, the successful candidate will develop, evolve and manage the customer support capability at Sportsnet, working closely with our customer facing support teams at Rogers. They will own the day to day and be ultimately responsible for ensuring the best possible customer support is delivered for our users, ensuring they are set up for success with SN NOW and NHL LIVE.What you will do…You are the Customer Success expert and voice of the customer for SN NOW and NHL LIVEYou will be the main point of contact for our customer support teams, responding to issues, escalations, and feedback from our users in the momentYou will effectively manage our customer support teams ensuring they are set up for success and can provide the best possible quality of service for our users 24/7Documentation & TrainingSystem Access, Tools, and PermissionsIssue Handling, Policy Development and EscalationSubscription Management vs. Technical SupportSelf-serve, FAQ’s and Chat Support capabilitiesYou will monitor and track KPI’s to improve over time the efficiency and effectiveness of our customer support teams / touchpoints.You will focus on the “Success” of our users, not just “Support”, with an emphasis on creating an effective feedback loop and proactively identifying / attacking issues before they arise.What you will bring…A deep passion for sports and the impact they have on CanadiansA desire to innovate and explore new ways of doing things, with a positive attitudeClear, honest and transparent communicator who will act as the voice of our customersA drive to always be learning and growing while passionately striving for resultsA self starter able to learn new tools quickly and work in a fast evolving environmentExcellent written and verbal communications skillsHard-working, detail-oriented, and efficient in managing multiple conversations with various usersPrior experience in customer service, user success, and/or client servicesExperience with customer messaging platforms / chat customer support channels (ex. Salesforce, Zendesk) and/or experience in responding to customer inquiries via e-mail and phoneComfortable working outside of the traditional 9-5 work schedule to offer exceptional support to all our users who are watching sports events in the eveningsHere’s what you can expect in return:A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays ticketsA manager who deeply cares about your development and long-term career at RogersA team that trusts and wants to win togetherSmart and accomplished colleagues who are focused on both the “what” and the “how”Your choice of hardware and software (iPhone or Android/Mac or PC etc.)As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, many of our team members are working from home, and are equipped to do so safely and efficiently  What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.Schedule: Full timeShift:DayLength of Contract:Not Applicable (Regular Position)Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements:NonePosting Category/Function:Digital & Audience SolutionsRequisition ID:243329 Posting Notes:  Rogers Sports & Media 

30+ days ago
Toronto ON
RouteThis

Customer Success Executive RouteThis is a region of Waterloo success story whose time has come to level up and we’re on a mission to help companies intelligently automate their support teams. If you’ve had to call tech support, and been frustrated by long queues, unhelpful agents or unresolved issues, you know the pain RouteThis addresses. Our products are changing the tech support world with mobile and self diagnostics solutions at the center and we are looking for amazing talent to join us and build products to revolutionize this $15 billion dollar industry. Our Customer Success team is growing and we are looking for a Customer Success Executive to help manage our V-I-Ps. You will be provided with significant accountability and opportunity to establish productive and trusted relationships, acting as the chief advocate for your customers to help them realize business value from their investment and partnership with RouteThis. Fitting best with our culture is an experienced someone who is driven to make magic happen, thrives under pressure, and is passionate about working and winning as a team. We care deeply about both our solution and resolving customer pain points and are looking for people who share these values and are ready to execute against them. In this role you will: * Provide overall value and relationship management as the main point of contact for large enterprise customers and key accounts * Ensure customers gain the full value of the RouteThis platform in line with customer-driven ROI * Demonstrate expertise, leadership, and strategic guidance assisting customers through critical product milestones * Build strong strategic relationships with customers, developing RouteThis advocates and champions * Manage customer expectations and escalations * Develop programs to ensure customers are using existing features to their full capacity and are aware of new developments * Conduct account analysis, and prepare account success plans * Assist in new customer launch activities and reporting on success after initial launch * Prepare and conduct quarterly business reviews at multiple levels within the customer’s organization * Conduct business value analysis to identify areas where the use of RouteThis is adding value to the customer * Be responsible for the successful YoY renewal of your customer portfolio You bring to the table: * Been there, done that when it comes to working in customer-facing or account management roles for $150,000+ annual contracts * 5+ years of Customer Success or Account Management Experience * Experience managing relationships across all levels of enterprise organizations * Driven, resourceful, flexible and adaptable * Previous experience in a B2B or B2B2C SaaS environment * Passion for providing amazing, end to end customer experiences Do you feel like you’re able to tackle this role? Show us what you got! We absolutely don’t expect applicants to check off every box for any of our positions, and welcome you to apply if you feel like you are an excellent fit. Why RouteThis? * Growth: As a rapidly growing scale up, we’re constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career. * Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team. * Fun: Monthly team social events, catered team lunches and happy hours are all part of our culture. We never forget that work should also be fun. * Perks & Benefits: We offer competitive salaries and a comprehensive benefits package. * Location: Located in downtown Kitchener, near the LRT and transit hub, RouteThis has a prime work location and offers hybrid work options.

30+ days ago
Waterloo Ontario
ProNavigator

<p><br></p><h4><strong>About us:</strong></h4><p>ProNavigator is a venture-backed insurance technology company. Our team is made up of insurance industry veterans, technology experts, and data scientists who’ve come together to build solutions specifically for the insurance industry. ProNavigator's platform incorporates natural language processing and machine learning to improve access to information and automate workflows for customers, distribution partners and employees. This is a great opportunity to join a tight-knit, fast growing team.</p><h4><strong>About the Role:</strong></h4><p>As a Bilingual Customer Success Representative you will actively support a portfolio of assigned accounts for positive customer outcomes within our products. You will be able to work collaboratively with the Customer Success team members to support the overall customer journey and help drive team and company initiatives forward. Ideally, you will have 3-5 years customer ownership experience (account management, customer success, sales, or consulting), preferably within enterprise software or SaaS. &nbsp;</p><h5><strong>Specifically, your responsibilities will be to:</strong></h5><ul><li>Drive customer software engagement &amp; development of power users/champions across customer organizations.</li><li>Implement Customer Success Plans for assigned accounts.</li><li>Collaborate with the sales team to expand customer relationships.</li><li>Collaborate with the sales team to run the renewal process.</li><li>Maintain communication across customers.</li><li>Conduct regular reviews with customers</li><li>Effectively solve ad-hoc customer issues as needed.</li><li>Provide insights on renewal analytics to identify customer expansion opportunities &amp; churn risks.</li><li>Collaborate with Marketing for customer facing campaigns.</li><li>Provide continuous customer feedback to the Product team.</li><li>Stay current &amp; educate customers on ProNavigator’s updates products, competitive landscape &amp; innovation trends.</li><li>Embrace &amp; contribute to Customer Success team standard methodologies.</li><li>Identify opportunities to contribute to and improve the overall Customer Success program.</li></ul><h5><strong>Our ideal candidate has:</strong></h5><ul><li>Strong English &nbsp;/ French language communication &amp; presentation skills. Bilingual is preferred but not necessary.</li><li>Validated results in prior role.</li><li>At least 3+ years of prior customer ownership experience (account management, customer success, sales, consulting), preferably within enterprise software or SaaS.</li><li>Proficiency communicating data via Google Sheets, CRM’s and other business intelligence tools.</li><li>Real passion for serving customers and being able to establish credibility with key customer decision makers &amp; influencers.</li><li>Strong problem solving &amp; analytical skills; formulates solutions that deliver real business value.</li><li>Ability to recognize and maximize new business opportunities.</li><li>Has experience and is comfortable with negotiation.</li><li>Well organized; ability to handle multiple accounts &amp; assignments simultaneously.</li><li>A commitment to exceed goals that are internal, constant &amp; self-imposed.</li></ul><h5><strong>We offer the following perks:</strong></h5><p>We are a team that is driven on the idea that we can and will change the world of Insurance and pushing the limits of technology. We believe the growth of our people drives the growth of our product, and a true belief that diversity drives innovation. We offer:</p><ul><li>Benefits after 30 days - health, dental and vision</li><li>Competitive salary, vacation, and equity (we’re all owners here)</li><li>Great office location - The Tannery in downtown Kitchener, surrounded by public transit, restaurants and activities</li><li>Parking, unlimited coffee/tea, snacks, social events - when the office reopens fully</li><li>Recognition of wins - we believe in recognizing individual employee successes, departmental and company wins.</li><li>We are foodies at heart and hope you are too.</li><li>Weekly online games with various staff members.</li><li>“Get to know your coworkers” time weekly while we are virtual</li><li>Diverse, fun co-workers and a culture unlike any other.</li></ul><p>Apply to: [email protected]</p>

30+ days ago
Ontario Kitchener
HiMama

We're on the hunt for eager individuals with a can-do attitude who want to be a part of a fast-paced, work-hard, start-up environment. At HiMama we celebrate wins, make positive changes in the world, and have fun with friends all at the same time, every day. And as a Customer Success Coordinator, you will be working directly to support Early Childhood Educators and influence learning outcomes for children aged zero to five. The Customer Success (CS) Team   Customer Success (CS) at HiMama is a close-knit team of busybodies who are driven to find a way to make every customer successful, so help us! This includes influencing product and marketing decisions, problem-solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.   The Customer Success Coordinator Role   You enjoy being part of and supporting a dynamic fast-paced team helping our customers launch successfully. The Customer Success Coordinator role will focus on providing support to the onboarding team, assisting them with various tasks to support our customers. You should have a keen eye and attention to detail. You’ll be assisting with entering data into the application to expedite customers’ onboarding to the platform and following up with customers who are out of the pipeline to support them in getting back on track for a successful launch. Given the nature of our fast-paced environment, you will also be helping out in other aspects of the CS team. And you should be excited by a busy schedule and seat-of-your-pants challenges.  Convinced you’ll be able to make an impact? We’d love to hear from you.     HiMama Perks! • You get to go to work everyday to promote a product that helps improve the development of thousands of young children between the ages of zero to five! • These days we are fully remotely located as we adjust to the pandemic • When we’re not working from home, HiMama has a fun and friendly office environment at Bloor & Church • Health benefits package includes medical, dental and vision (100% Employer Covered Premiums) • Three (3) weeks of Vacation Pay • Three (3) paid Personal days/year (separate from paid sick days) • One (1) paid Volunteer day per year  • Additional paid time off during the December holiday season  • You can take advantage of our remote Home Office expense program to deck out your home office • You’re joining a Bcorp meaning that as a business, HiMama meets the highest standards of verified social performance, and legal accountability to balance profit and purpose • Opportunities for learning, mentorship and professional development • Ongoing team-wide and company-wide virtual social activities and success celebrations  Accessibility HiMama is committed to inclusiveness, equity and accessibility. We are dedicated to providing access for all people with disabilities and neurodiverse people. All qualified candidates are encouraged to apply. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include: an accessible interview location for people with mobility impairments, alternative method of communication for hearing or speech impairments, providing a detailed "what to expect" for autistic people, or modified testing for a person with a learning disability Commitment to Diversity Diversity, Inclusion and Belonging are central to HiMama's core values. HiMama aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at HiMama through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.

30+ days ago
Toronto
Arctic Wolf

Ready to make an impact? Arctic Wolf is seeking a Project Manager to join our pack.  Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.   We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow our teams globally.   In fact, we were named a 2021 Top Workplace USA (Energage) as the top technology firm to work in our size category, were recognized as one of the 2020 Best Places to Work (bizjournals.com), and most recently were certified as a 2021 Great Place to Work (Great Places to Work Institute, Canada).   Arctic Wolf believes in corporate responsibility, and our worldwide offices proudly participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation.  WHAT YOU’LL BE DOING: As a Project Manager within Customer Success you will work closely with both customers and our Security Services team to help drive implementations of the AWN CyberSOC service.  You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience. Responsibilities include monitoring workflow amongst the team, and ensure project delivery and quality standards are met. YOU’LL BE RESPONSIBLE FOR: * Create and maintain project plans, track customer requirements and translate customer requests into project deliverables * Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service * Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments * Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement  * Facilitate and/or conduct meetings with clients to ensure project milestones are being hit * Ensure quality standards and metrics are being consistently applied in the implementation of projects * Weekly status updates for implementation Projects in progress * Perform other projects and responsibilities, as assigned SKILLS AND REQUIREMENTS: * Bachelor’s degree, or combination of education and relevant experience * 3-5 years of Project Management experience * Experience developing processes and managing projects in a technology-based service organization desired * Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools * Fanatical devotion to customer service, business quality, and data security * The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. * Excellent organizational skills and written/oral communication skills * This position is based in our Waterloo, Ontario, Canada office  * Must have the ability to be flexible and work in a rapidly changing environment * Some travel may be required, valid passport required About Us: At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.   Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.  Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. Please let us know if you require any accommodations by emailing [email protected] [[email protected]]. 

30+ days ago
Waterloo, Ontario, Canada …
HealthHub Solutions

Be a part of innovation, success and teamwork! We are currently looking for a Customer Success Ambassador to join our Niagara, Ontario Healthcare team! Exciting things are happening at HealthHub! We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and work together, as a team, to remove obstacles and barriers as we support beneficial changes in the healthcare community. Our ultimate goal is to improve healthcare in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients. Reporting to the Customer Success Manager, the Customer Success Ambassador (CSA) is responsible for providing excellent customer service and representing HealthHub Patient Engagement Services (HHS) in a positive light at all times. The Customer Success Ambassador is responsible to generate revenue through IBT rentals while also generating revenue opportunities by providing customer education and gathering customer feedback. PURPOSE OF THE POSITION:  The Customer Success Ambassador (CSA) provides best-in-class customer service as patients use HealthHub devices across Canadian hospitals. They educate patients about HealthHub services to generate revenue opportunities through Television and Phone rentals while also gathering customer feedback. The CSA also monitors our systems and stocks marketing materials to ensure that patients have everything they need to enjoy our products.  JOB INTERACTIONS AND INTERFACES:  Internally: This role interacts with members of the Operations and Rental Management teams.  Externally: This role interacts with hospital administration and end users.   Responsibilities: Provide Excellent Customer Experience  * Provide best-in-class customer service at every point of contact.  * Respond to all customer inquiries regarding the provided services, polices or procedures in a timely and professional manner.  * Assist the customer in completing the rental process, including activation of services, and the processing of the payment.   * Visit all nurses’ stations on a daily basis to ensure any additional patient, family member, or hospital staff requests or complaints are addressed in a timely and professional manner.  * Engage hospital patients and hospital staff members to understand their view and feedback on HealthHub services.    Management of on-site equipment  * Inspect, audit, and document on-site equipment.   * Ensure all documentation, storage and shipping procedures are followed for managing equipment   * Ensure minor components of returned/repaired equipment is reinstalled at the bedside in a timely manner after receiving and complete a CSA inspection before leaving the patient room.  * Ensure required stock of marketing materials are available, accurate and in good condition on-site.  * Perform minor repairs to HealthHub equipment within the patient room  * Complete assigned service tickets in the trouble reporting system, including all required service information and times.   * Escalate repair requests outside of the CSA scope or beyond the CSA’s abilities following the HealthHub service request guidelines.   Administrative Tasks  * Ensure stock order form is filled out and submitted on a regular basis requesting any needed materials, keeping record of any submitted order in the HealthHub office space available for audit.    Other  * Assist in training of other CSAs or TSRs, if required.  * Follow all HH and hospital codes of conduct, health and safety guidelines, privacy guidelines, including hospital-specific infectious control standards.   * Follow the HealthHub and hospital dress code   WORKING CONDITIONS AND ENVIRONMENT:  * A friendly and fun work environment with the opportunity to impact patients positively with HealthHub services.  * Ongoing learning and professional development.  * Internal growth and opportunities.  * May require occasional evening work.  Qualifications Required: * Excellent communications and interpersonal skills.   * Experience engaging customer feedback.   * 3+ years of experience in a customer service role.   * Excellent computer skills including Microsoft Outlook, Word and Excel.   * Excellent attention to detail and ability to maintain accurate documentation.   * Experience performing small repairs.  * Must be able to regularly carry and lift up to 40 lbs.  * Experience working in a healthcare facility (e.g., hospital, long-term care home) is an asset.   * Minimum high school diploma or equivalent.   * Must have vehicle, valid Driver’s License , in good standing.   * Ability to pass the required background check to work in a healthcare facility.   COMPETENCIES:  * Action Oriented  * Collaborates  * Communicates Effectively  * Cultivates Innovation  * Customer Focus  * Drives Engagement  * Interpersonal Savvy  * Manages Conflict  * Resourcefulness  * Tech Savvy  You’ll be continually learning and applying knowledge of new technologies, and best practices to improve an already great culture and an effective work environment. Be part of a team that welcomes transparency, collaboration and open communication. Join us on our journey. While it won’t always be easy, it will be exciting and rewarding! If this sounds like you, please apply at https://healthhubsolutions.ca/careers/ [https://healthhubsolutions.ca/careers/]   HealthHub is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

30+ days ago
Mississauga ON
HealthHub Solutions

Be a part of innovation, success and teamwork! We are currently looking for a Customer Success Ambassador to join our team!   Exciting things are happening at HealthHub! We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and work together as a team to remove obstacles and barriers as we support beneficial changes in the healthcare community. Our ultimate goal is to improve healthcare in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients. Reporting to the Customer Success Manager, the Customer Success Ambassador (CSA) is responsible for providing excellent customer service and representing HealthHub Patient Engagement Services (HHS) in a positive light at all times. The Customer Success Ambassador is responsible to generate revenue through IBT rentals while also generating revenue opportunities by providing customer education and gathering customer feedback.     Responsibilities: * Provide an excellent customer experience at every customer contact. * Promote HHS in a positive and professional manner at all times. * Respond to all customer inquiries and service concerns in regards to the provided services including, but not limited to bedside patient engagement applications, bedside hospital service applications, and bedside entertainment services in a timely and professional manner. * Engage hospital patients and hospital staff members to understand their view and feedback on the services the employer provides. * When required, perform diagnostics and tests of onsite equipment to determine the root cause of service and perform repairs to onsite equipment. * When required, operate the automated rental system or any other required technology. * When required, assist the customer in completing the rental process, including, but not limited to activation of services, and the processing of the payment. * When required, complete assigned service tickets in the trouble reporting system, including all required service information and times. * Inspect and audit onsite equipment, including, but not limited to wall brackets, signal quality, marketing materials, closet equipment. * Ensure required stock materials are available onsite. * Maintain a clean, professional and safe onsite office space. * Work cooperatively and professionally with hospital and corporate HHS staff members. * Tag, pack, and ship faulty equipment to the Mississauga office (If applicable). * When required, assist in the training of other HHS staff members. * Report to work in a neat and professional appearance. * Complete any other requests that fall within the scope of managing the operation within a healthcare facility serviced by HHS. * Provide an excellent customer experience at every customer contact. * Promote HHS in a positive and professional manner at all times.   Qualifications * Grade 12 or equivalent. * Three years of experience providing customer service. * Experience engaging customer feedback. * Experience performing small repairs. * Ability to pass the required background check to work in a healthcare facility. * Excellent computer skills including Microsoft Outlook, Word and Excel. * Excellent communications and interpersonal skills * Availability on weekends and after hours if required. * Must have vehicle, valid Driver’s License, in good standing. * Must be able to carry and lift up to 40 lbs regularly. You’ll be continually learning and applying knowledge of new technologies, and best practices to improve an already great culture and an effective work environment. Be part of a team that welcomes transparency, collaboration and open communication. Join us on our journey. While it won’t always be easy, it will be exciting and rewarding! You will be constantly challenged in this work environment.  Your skills and flexibility will be your greatest asset in applying knowledge towards solving problems in an ever-changing and new solution work environment.  Communication and collaboration will be key, in your success across all divisions.   If you are interested in this role and possess the above qualities, please apply with your resume and cover letter with highlights of your achievements.  In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.   If you require accommodation in the hiring process, please email with your specific needs.  We are committed to providing code-protected accommodation through the hiring process. HealthHub is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Ambassadeur (drice) de la Réussite Clients – Temps Partiel – Montréal, Qc. Région de Montréal, Québec Faites partie de l’innovation, du succès et du travail d’équipe! Nous recherchons actuellement un (e) Ambassadeur (drice) de la Réussite Clients (plusieurs sites dans la région Métropolitaine du Grand Montréal) pour rejoindre notre équipe!   Des choses passionnantes se passent chez HealthHub! Nous nous efforçons de faire une différence dans le domaine des soins de la santé au Canada. Nous travaillons en équipe pour comprendre les besoins de nos clients, éliminer les obstacles et soutenir les changements bénéfiques dans la communauté des soins de la santé. Notre objectif ultime est d’améliorer les soins de la santé au Canada en aidant les Médecins à faire plus de médecine, les infirmières à faire plus de soins infirmiers et les administrateurs à être plus productifs pour servir leurs patients.   Relevant du Gestionnaire de la Réussite Clients, l’Ambassadeur (drice) de la Réussite Client (ARC) est chargé de fournir un excellent service à la clientèle et de représenter HealthHub Patient Engagement Services (HHS) de façon positive en tout temps. L’Ambassadeur (drice) est responsable de générer des revenus grâce à la location de nos services tout en générant des opportunités de revenus en fournissant une formation aux clients et en recueillant les commentaires des clients.   Responsaibilités:   * Offrir une excellente expérience client à chaque contact client. * Représenter HHS de façon positive et de manière professionnelle en tout temps. * Répondre à toutes les demandes de renseignements des clients et aux problèmes de service concernant les services fournis. * Faire participer les patients et les membres du personnel à nous partager leur point de vue et leurs commentaires sur les services HealthHub. * Au besoin effectuer des diagnostics et des tests de l’équipement sur le site pour déterminer la cause première de service et effectuer des réparations mineures sur l’équipement. * Au besoin, aider le client à terminer le processus de location. * Au besoin remplissez les billets de service attribués dans le système, y compris toutes les informations et les heures de service requises. * Inspecter et auditer les équipements sur le site y compris mais sans s’y limiter, les supports muraux, la qualité du signal, les supports marketing et la fonctionnalité des téléviseurs. * S’assurer que les matériaux requis sont disponibles sur place. * Maintenir un espace de bureau propre, professionnel et sécuritaire. * Travailler en collaboration et de manière professionnelle avec les membres du personnel de l’hôpital et de l’entreprise HHS. * Étiqueter et emballer l’équipement défectueux du bureau à Mississauga (le cas échéant). * Au besoin, aider à la formation d’autres membres du personnel HHS. * Se présenter au travail d’apparence propre et professionnelle. * Compléter toute autre demande entrant dans le cadre de la gestion de l’opération au sein d’un établissement de la santé desservie par HHS.   Qualifications:   * 12 ième année ou l’équivalent. * Trois années d’expérience en service à la clientèle. * Expérience engageant des commentaires clients. * Expérience d’exécution de petites réparations. * Capacité de réussir la vérification des antécédents requise pour travailler dans un établissement de santé. * Excellentes compétences en informatique, notamment Microsoft Outlook, Word et Excel. * Excellentes communications et compétences interpersonnelles * Disponibilité les fins de semaine et après les heures si requis. * Doit avoir un véhicule, un permis de conduire valide en règle. * Doit être bilingue dans les deux langues officielles du Québec (Français / Anglais) * Doit être capable de soulever un poids jusqu’à 20 lbs.   Vous apprendrez et appliquerez continuellement vos connaissances à de nouvelles technologies et de meilleurs pratiques pour améliorer une culture déjà existante et un environnement de travail efficace. Faites partie d’une équipe qui accueille la transparence, la collaboration et la communication. Rejoignez-nous dans notre voyage. Même si ce ne sera pas toujours facile, ce sera passionnant et gratifiant !   Si cela vous ressemble, veuillez postuler à  https://healthhubsolutions.ca/careers/ [https://healthhubsolutions.ca/careers/]      HealthHub est un employeur garantissant l’égalité des chances et prend des décisions en matière d’emploi sans distinction de race, de couleur, de religion, de sexe, d’orientation sexuelle, d’identité de genre, d’origine nationale, de statut protégé d’ancien combattant, de handicap ou de tout autre statut protégé par la loi   S’IL VOUS PLAIT AUCUNE AGENCE 

30+ days ago
Saint-Lambert QC
Conexiom

About Conexiom:    Conexiom is a cloud-based, purpose-built automation platform that automates the most critical and complex B2B document transactions between buyers and sellers. Manufacturers and distributors across the globe, such as Grainger, Genpak, Honeywell, and Lonza, trust Conexiom to create resilient operations that scale, drive growth, reduce costs, and build frictionless relationships with their customers. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; London, England; and Chicago, Illinois. Visit Conexiom.com. Conexiom embraces diversity and equal opportunity.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.  About the Role: Do you have a passion for working with B2B customers, helping them solve problems, and improving their business efficiency?  If so, we have a great opportunity to join our team as an Account Manager. The primary directive of the Account Manager role is to work closely with assigned customers to help them maximize their SaaS subscription with Conexiom and realize the expected return on their investment.  This can include everything from technical troubleshooting of their existing implementation, conducting training on various aspects of the system, or educating the customer about new features on the Conexiom product roadmap. In addition, the Account Manager is responsible for securing subscription renewals and identifying growth opportunities within existing customers.   You will work closely with, and report to, the Director of Services Operations and Accounts to develop and execute effective strategies to drive customer adoption and usage of Conexiom, secure renewals, and identify growth opportunities. You have a minimum of 5+ years in an account management or customer success role, or equivalent industry experience, and proven success in developing customer relationships. Post-secondary education an asset but not required. Responsibilities: * Build relationships with assigned accounts at both the day-to-day operations level through to the C-suite. * Prepare and maintain a detailed account plan for each assigned account. * Provide training to customers on how to use Conexiom services and maximixe the value of their investment. * Work with internal teams across departments to address customer issues and optimize the Conexiom deployment. * Maintain accurate information about client interactions and growth opportunities in Conexiom’s CRM. * Conduct periodic account reviews with customer stakeholders to analyze usage trends, surface issues, introduce new product innovations, and identify ways to increase the value the customer receives from using Conexiom. * Maintain high levels of product usage and client satisfaction to ensure renewal of annual subscription contracts. * Identify up-sell and cross-sell opportunities within assigned customers and work closely with Sales to bring this opportunities to fruition. * Resolve and/or escalate customer issues. Qualifications: * Experience working with clients at multiple levels within an organization. * Proven track record of driving retention and growth within a variety of customers. * Proven track record delivering successful outcomes for customers. * Strong technical skills, familiarity with SaaS technology concepts, and comfort in hands-on troubleshooting of technical issues * Excellent analytical, problem-solving and coordinating skills. * Ability to manage several concurrent tasks and switch priorities on the fly. * A service-oriented mindset. * Exceptional verbal and written communication skills. * An outgoing nature, self-reliance, and comfort in “taking the lead”. * Self-direction; ability to execute on directional goals and know when and how to seek assistance from management. * Ability to quickly learn onboarding processes for Conexiom customers and their clients. Why Conexiom?    Conexiom is a high-growth, high energy environment led by its employee-empowered culture. We love what we do and you will, too.   * Casual work environment with exceptional growth opportunities * Generous time off policies in all locations, including an Open Paid Time Off Policy in North America * Comprehensive health, dental & vision insurance * Competitive salary * In-office lunches and snacks * Company-sponsored happy hours, social events, and great swag   Conexiom is proud to offer equal employment opportunities. If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know.

30+ days ago
Kitchener ON
Geotab

Who we are: Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.  Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Specialist who will partner with our end customers to help translate their business needs and objectives into their use of the Geotab platform. If you love technology and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Customer Success Specialist, you’ll work directly with Geotab’s Medium-Size Business customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The Customer Success Specialist will engage customers to understand what success looks like for their organization and nurture the customer relationship through thoughtful touchpoints at a regular interval. The Customer Success Specialist will evaluate relevant metrics (CSAT and Churn risk) and independently craft engagement strategies to ensure best in class customer experience.  Additionally, the Customer Success Specialist will monitor their customers’ support tickets and escalate as required to ensure a timely resolution.  As a core member of the Customer Success Team, the Customer Success Specialist will be expected to identify product and process improvements to continue to evolve our product and service offerings. Why job seekers choose Geotab: Work from home and flex work arrangements Baby bonus Home office reimbursement program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits (full-time employees only) Retirement savings program (full-time employees only) How we work: At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected] Click here to learn more about what happens with your personal data.

30+ days ago
Oakville, ON, Canada
Vidyard

Vidyard is the online video platform built for business. Our free video creation and hosting solution is trusted by thousands of organizations across the globe—from startups to Fortune 500 enterprises—to get their business videos online. Backed by powerful video analytics, security features, and integrations with other business tools, Vidyard makes video easy for marketing, sales, support, and communication teams. We’re passionate about helping companies grow their business through the power of video. We are looking for a Senior Customer Success Manager - Enterprise to join our quickly growing Customer Experience Team. In this role you will be responsible for driving outcomes by ensuring Vidyard enterprise customers realize value and achieve their desired business objectives through the strategic use of online video. You will build trusted customer relationships in order to enhance adoption and customer retention. If you’re excited about helping customers make the most of their Vidyard experience and want to work with a fast-paced team that loves to have fun, we want to chat with you! What you’ll get to do: Build Relationships: Build and maintain strong relationships with our enterprise customers, from end users through to executive sponsors, ensuring every customer interaction adds value through promotion of complementary products, and communication of video best practices. Drive Adoption: Actively monitor product adoption throughout the length of the relationship, by analyzing data/metrics/trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use Vidyard features and functions to derive further value from video. Internal Advocacy: Collaborate with other teams across Launch Services, Technical Support, Professional Services, Sales, and Product to ensure internally you represent the ‘voice of the customer’ and external deliverables are understood, planned, and fulfilled in a professional and timely manner. Negotiate Contracts: Own a book of business with expectations to form accurate forecasts, and to have complete visibility into the renewal pipeline. Identify, clearly communicate, and manage risk throughout the year through proactive touch points, and develop retention strategies resulting in full-value on-time renewals. Evangelize Video: Shout it from the rooftops! Spread the word about why Vidyard and why video; educate clients, partners, and your friends about ‘the era of video’ and why it is such an important part of communication today.   To be an effective team member: * You are an outcomes-focused professional with a minimum 5 years of relevant experience in customer success, or account management of enterprise accounts in a B2B/SaaS environment, a sales and/or a renewals background is a significant plus.  * You are highly organized, driven, detail oriented, and able to prioritize. Your customers are always your first priority and consistently serviced with excellence. * You encompass a well-rounded set of competencies including customer focus, technical skills, professional accountability, emotional intelligence, teamwork, and self-direction. * You consistently achieve on-target results through effectively communicating business needs, organizational goals, and potential solutions with all levels of customers. * You possess strong skills in negotiating commercial terms and conditions, and have a general understanding of Saas related contractual structures. Vidyard has successfully moved to a Remote First operating model. So, whether you are located close to one of our collaboration spaces in Vancouver, BC, & Kitchener, ON, or if home is anywhere else in Canada, you will be an integral part of the team. What does Vidyard do? As the world’s leading video marketing platform, Vidyard’s technology shows our customers exactly how viewers interact with their videos. Along with hosting video content, Vidyard reveals who’s watching videos, and for how long with detailed viewer analytics and engagement data that can be pushed directly into a MAP and CRM, turning views into sales.  We’re passionate about helping companies grow their business through the power of video!  LIFE AS A VIDYARDIAN: You will have the opportunity to create your own destiny in your role by generating and managing your own projects and seeing the impact of your work. At Vidyard you will work alongside the best and brightest in the industry. We hire carefully for technical expertise and cultural fit, and are proud of our team! On top of competitive pay, we offer generous subsidies for health & wellness and continuing education. We also offer three flexible benefit plans to suit your unique needs, so choose what’s best for you/your family and your coverage starts as soon as you do.  Along with the health benefits and health/lifestyle spending accounts, additional benefits include unlimited vacation, RRSP match programs, ESOP and learning and development spending accounts. Vidyard also offers paid volunteer opportunities! At Vidyard, giving back is in our DNA. No matter where we are, we always want to be committed to giving back as part of our commitment to our communities. So choose a cause that is important to you within your own community and give back, on us! Finally, our teams never miss an opportunity to have fun! Be prepared to enjoy virtual parties (often paired with special deliveries, special guests and sometimes surprises!) and take part in internal communities based on your interests/hobbies!  Remote @ Vidyard As a video centric organization, Vidyard mastered the art of remote work long before the pandemic forced businesses to adapt. So, whether you are located close to one of our collaboration spaces in Vancouver, BC, & Kitchener, ON, or if home is anywhere else in Canada, you will not only be an integral part of the team, you’ll feel like an integral part of the team. In order to ensure an enjoyable work experience for all employees, Vidyard is dedicated to ensuring all Vidyardians have an opportunity to: * Level up their home office/workspace,  * Socialize meaningfully within teams as well as across the organization,  * Enjoy a flexible work schedule (We know your time is valuable! Own your work in a way that best suits your lifestyle) We believe that working remotely shouldn’t cause any barriers to a great employee experience, so from onboarding to day to day operations, when you work remotely at Vidyard your colleagues and leaders are only as far as a *virtual* tap on the shoulder away. We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted.  Agency calls will not be accepted. Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Talent Acquisition Team.

30+ days ago
Toronto, Ontario, Canada ON
Geotab

Who we are: Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.  Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Success Specialist who will partner with our end Customers to fulfill their business needs and objectives using the Geotab platform. If you love technology, can develop meaningful Customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, can drive growth and are keen to join a leading-edge technology firm, we would love to hear from you! What you’ll do:  As a Senior Customer Success Specialist (Sr CSS), you’ll work directly with Geotab’s large business Customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The Sr CSS will engage Customers to understand what success looks like for their organization, highlight relevant industry benchmarks and nurture the Customer relationship through meaningful touch-points at regular intervals. The Sr CSS will evaluate relevant metrics (CSAT, Net Promoter and Churn Risk) and independently craft engagement strategies to ensure best-in-class CX. Additionally, the Sr CSS will monitor their Customers’ support tickets and escalate as required to ensure a timely resolution. The Sr CSS will be expected to mentor junior Customer Success Specialists and share best practices to elevate the level of performance of the Customer Success Team. As a key member of the Customer Success Team, the Sr CSS will be expected to identify product and process improvements to continue to evolve our product and service offerings. Why job seekers choose Geotab: Work from home and flex work arrangements Baby bonus Home office reimbursement program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits (full-time employees only) Retirement savings program (full-time employees only) How we work: At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected] Click here to learn more about what happens with your personal data.

30+ days ago
Oakville, ON, Canada
Perpetua Labs

Perpetua's mission is to give superpowers to anyone that sells online by building best-in-class ecommerce advertising products. At the moment, we help agencies, brands, and sellers win on Amazon, Instacart, Walmart, and Target by analyzing large amounts of data and using AI to develop smart optimization algorithms that drive transformational sales growth for our clients. This hire will lead a team in the Customer Success function who serve SMB and mid market customers of our core product, and to go market of new marketplaces and advertising platforms. It's an exciting opportunity to unlock new revenue opportunities for our business with work rooted in providing an exemplary customer experience. At Perpetua, we are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.

30+ days ago
Toronto
Perpetua Labs

Perpetua's mission is to give superpowers to anyone that sells online by building best-in-class ecommerce advertising products. At the moment, we help agencies, brands, and sellers win on Amazon, Instacart, Walmart, and Target by analyzing large amounts of data and using AI to develop smart optimization algorithms that drive transformational sales growth for our clients. We are currently hiring a Head of Customer Success to lead our account management and customer experience teams. This is a critical function in our company. We grow significantly with our customer base (our Net Retention Rate is very high for industry standards), and often operate in a "land and expand" model as we gain more trust with customers and grow our product. Our VP of Customer Success will have a seat at the leadership table, own the growth of our customer base, and collaborate with the executive team to operate the company at the highest level. At Perpetua, we are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.

30+ days ago
Toronto
LifeWorks

Senior Customer Success Manager Integrated Health Solutions Full Time Employment Remote / Work from Home Office - Greater Toronto Area   Integrated Health Solutions LifeWorks' Integrated Health Solutions supports the total health and wellbeing of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.  As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, Integrated Health Solutons uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use. Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.   Summary The Customer Success team is responsible for the overall business and executive relationship with LifeWorks' customers.  The Senior Customer Success Manager strives to build trusted advisor relationships with our enterprise clients and help them drive higher employee engagement and an overall better level of wellness through the LifeWorks solution. The Senior Customer Success Manager's focus will be on strategic planning, managing, and measuring the ongoing success of our customer base by leveraging performance metrics and finding new ways to grow and develop the business. The Customer Success Manager is outcome-focused, and driven to help define and achieve client success.  This is an excellent opportunity to join a leading innovator focused on engagement and wellness solutions in a challenging and rewarding role. The ideal candidate is highly energetic, highly trusted relationship builder, passionate about helping clients succeed, and thrives in a highly collaborative and fast-paced environment.   Responsibilities * Retaining, growing, and managing large account portfolios * Demonstrating a consultative client approach, with an ability to recognize what actions will demonstrate strong partnership to their client base, by developing a deep understanding of the clients’ needs and business issues * Continually demonstrating a highly developed capacity to consult around workplace/organizational issues and developing creative solutions to those issues * Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives * Analyzing and interpreting reporting to recommend solutions to address workplace health issues * Assisting with issue escalations, and solution planning * Managing the account profitability including working with service delivery teams to support financially efficient management of the contract * Alignment with Senior Leadership teams as required, and collaborate with Sales, Implementation teams, and other enabling groups to represent the voice of our customer and impact processes in a positive way * Participating in proposal development and presentations to prospective organizations and/or when existing clients go through a re-tendering process * Negotiating contracts and closing agreements * Work with an Account Service Representative on the administration of key corporate customers to ensure service delivery to contract and appropriate billing of services is complete   Succeeding as a Senior Customer Success Manager will require the following core qualifications and skills: * Bachelor's Degree in Business, Human Resources, Health Sciences, or related field preferred, or equivalent work experience required * 5+ years of experience in Account Management, Sales, or another customer-facing relationship role * Additional experience and ongoing subject matter expertise in employee support and assistance programs, health and wellness programs, benefits, recognition, perks, Human Capital Management and/or HR consulting or similar is preferred * A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn * High emotional intelligence and ability to resolve conflict wherever it arises * Highly self-motivated and team-oriented * Proficient with the tools of the trade (laptop, Microsoft Office suite and Teams, smartphone, CRM applications) * Highly organized and efficient with exceptional follow-through * Desire and ability to negotiate and communicate successfully with clients * Ability to manage a territory of clients and prioritize your time and travel   #LI-SS1 INDSS

30+ days ago
Toronto, ON - 800 Bay Stre…