Customer Success Manager

Remote / Remote
30+ days ago

Job Description

Metrobi is a fast growing startup in business to business food and beverage delivery. Metrobi is VC-backed and an alumni of Techstars Boston, one of the leading accelerators in the US.

This Customer Success Manager role is a great opportunity to demonstrate your communication and customer management skills. The primary focus will be the onboarding and retention of small-and-medium sized businesses on our delivery platform. You'll use your skills in communication, identifying customer lifecycle events, and building workflows.

  • Partner with sales team to ensure smooth transition and on-boarding experience.
  • Act as advisor to customers to ensure they’re leveraging the solution effectively.
  • Monitor and identify usage trends to uncover risks and support greater adoption rates.
  • Track customer success KPI’s and provide internal feedback for process, efficiency and quality improvements.


  • 2+ years experience in Customer Success for a software or tech company
  • Experience with building processes on CRM tools.
  • Experience with onboarding customers to technology platforms.
  • Demonstrated experience of owning retention, churn rate, and upsells.
  • Bonus: Passion or connection to the food and beverage industry


  • Work From Home
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Health Care Plan (Medical & Dental)

Job Type: Full-time

Pay: $44,000.00 - $110,000.00 per year


  • Dental insurance
  • Health insurance
  • Paid time off
  • Work from home


  • Monday to Friday


  • customer success role in a software or tech business: 2 years (Required)

Work Location:

  • Fully Remote

Work Location: Remote


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