Call Center Sales Manager

Southfield, MI
30+ days ago

Job Description

Infinity is an award-winning inside sales and service agency that helps admired brands Get Customers and Keep Customers. We were established in 1996 and today we have two US facilities located in Cedar Rapids, IA and Bingham Farm, MI.

We employ more than 200 sales and service professionals that represent our clients, who are well-known brands in the logistics, automotive, software, digital and financial services industries. As a Sales Manager at Infinity, you will represent one of the largest brands in the world by selling products and services to their customers.

Due to growth, we are looking to add a Sales Manager that will lead a team of B2B sales representatives. Responsibilities include building positive team rapport, supervising, directing and monitoring representatives to produce sales results. They will also be responsible for reviewing statistics, managing campaigns, coaching and motivating of representatives and all other duties as assigned.


  • Work with senior management and client to help create a business plan as part of the overall company and division sales growth strategies.
  • Recruit and lead a team of Mid-Market Account Executives and create a culture of continued success and goal achievement through talent management, coaching and training
  • Develop plans and strategies for acquiring Mid-Market business and achieving our client’s sales goals
  • Create a detailed, accurate and predictable sales forecast and monitor and report on quota attainment on a weekly, monthly, quarterly and annual basis
  • Manage customer expectations and contribute to overall customer satisfaction and retention
  • Partner with marketing, product and delivery to build world-class customer programs and ensure tight coordination and collaboration across Sales, Solutions, and Program Success
  • Demonstrated experience with building and successfully scaling sales processes
  • Ability to adapt quickly depending on the needs of the sale
  • Coaching and mentoring salespeople through deals
  • Drive implementation of client plans across multiple products and platforms
  • Manage the day-to-day business including (but not limited to) pipeline development, forecasting, sales cycle management, collaboration, teamwork, and best practice sharing
  • Achieve revenue goals on a consistent basis through the leadership of a team
  • Devise marketing strategies, implement tactics and analyze trends results to grow market share. Integrate strategic efforts into the overall operations of the team
  • Preparation of daily, weekly and monthly reports to the management team
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Document staff performance; prepares and presents annual performance reviews; Make hiring and termination decisions
  • Special projects as assigned


  • Proven performance in a B2B sales environment, with an excellent track record
  • Strategic problem solving, project management, interpersonal and team management skills
  • At least 3+ years supervisory/management experience with a hands-on management
  • Excellent communication and leadership skills
  • Bachelor degree in business or communications preferred
  • Proven ability to sell using excellent solution and consultative sales skills and the ability to apply creative thinking to the sales process
  • Proven ability to understand and manage details of digital programs and explain key elements
  • Strong knowledge of digital products and applications
  • Proven ability to think strategically, formulate action plans and sell them through to management
  • Ability to learn and communicate complex and intangible product concepts
  • Excellent interpersonal skills, time management, and multi-tasking abilities
  • Ability to prioritize and manage numerous projects on tight deadlines with limited direction.
  • High degree of initiative and a keen sense of urgency

Why you will love Infinity

  • Control over your pay
  • We offer a blend of competitive hourly base pay + commission
  • We offer paid time off for vacation, personal and sick days and holidays
  • Work-life balance
  • Retirement 401(k) + match after 6-months of employment. 100% vested immediately
  • Professional development and career pathing opportunities available – we promote from within
  • Our award-winning training program starts day 1 and will be there to support you as you grow
  • We have a strong 10X culture that we certify all team members on

We value Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code, a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.

Health and Safety
At Infinity we take health and safety very seriously. With the current COVID-19 pandemic being relevant in the workplace, we have taken best-in-class measures including:

  • Enhanced in-office cleaning using CDC approved disinfectant
  • On-going cleaning in the building and common areas
  • Ample supply of self-cleaning inventory and hand sanitizer placed throughout
  • Masks and gloves available on request – masks required outside of office
  • Restricting all outside visitors
  • One-way paths and social distancing measures in place

Career advancement opportunities, competitive compensation with strong bonus potential and benefits provided.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location


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