Principal Success Manager - Travel and Hospitality

Salesforce
Dallas TX
30+ days ago
Salesforce
Salesforce
salesforce.com

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Success Manager will act as a Trusted Advisor to our large customers, ultimately responsible for ensuring their success. You will align at the stakeholder level, building and maintaining strong relationships. In this role, you will be responsible for helping customers achieve business value and ROI from their investment with Salesforce. The end result is increased value, retention, customer satisfaction and ultimately expansion of the Salesforce footprint.

We are recruiting for Success Managers that will be working in travel and/or hospitality industries.

Responsibilities:

  • Ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure adoption and a successful renewal

  • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer

  • Partner with sales and the extended account team to support customers growth and to help them achieve their objectives

  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success

  • Evangelize the capabilities of Salesforce.com across all of our Clouds

  • Develop an understanding of typical business challenges faced by customers and appropriately map Salesforce features and associated business benefits to address their needs

  • When appropriate, recommend additional Salesforce Cloud Services needed to drive success

Preferred Qualifications & Skills:

  • 8+ years of work experience

  • BA/BS or equivalent

  • Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment

  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation

  • Collaborative, persistent and self directed

  • Existing knowledge of Salesforce product and platform features, capabilities, and best use

  • Ability to quickly grasp and distinctly explain technological and business concepts

  • Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

  • TRUST: Trust the company’s core values

  • ADAPTABLE: Excels in high levels of uncertainty and change

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

For Colorado-based roles: Minimum annual salary of $104,600 You may also be entitled to receive bonus, restricted stock units, and benefits.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Source

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