Custodial Supervisor

Goodwill Central Texas
Austin, TX
30+ days ago
Goodwill Central Texas
Goodwill Central Texas

Job Description

Join our Goodwill family and get a $750 bonus! All new Retail, Post-Retail, Ecommerce & Commercial Services Team members are now eligible for a $750 bonus. Inquire with one of our Recruiters for more details!


Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives!


Goodwill Central Texas is committed to fostering, cultivating and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.


The Custodial Supervisor (CS) is responsible for managing day-to-day planning and implementation of all custodial activities. The CS ensures that the custodial team achieves daily service goals and ensures contractual compliance through active supervision and hands-on audits and inspections at assigned sites. The CS supervises a diverse workforce, including individuals with disabilities.


  • Ensure that the custodial team timely and satisfactorily completes work at assigned contract sites.
  • Communicate effectively with building managers, lead custodians, and employees.
  • Regularly report to Project Manager on custodial operations issues.
  • Take immediate corrective action to address employee performance and quality control concerns.
  • Facilitate continuous improvement strategies while developing work procedures and implementing Quality control plans for multiple remote sites with support from the Operations Manager.
  • Develop/maintain processes and procedures that ensure the safety of our employees; comply with federal and state safety requirements; resolve and report safety hazards; ensure that custodial team adheres to safety procedures.
  • Coach, train, mentor, and provide technical support to all custodial team members.
  • Submit supply orders and manage custodial supplies inventory levels at assigned contract sites.
  • Represent the organization in the community in a positive manner.
  • Meet departmental balanced scorecard metrics.
  • Participate in all required meetings.
  • Demonstrate ethics and comply with Corporate Compliance Program.
  • Adhere to the assigned work schedule.
  • Perform other duties as assigned or requested.
  • Assist the Project Manager in developing policies, processes, and workflow procedures for the custodial team.


  • At least two (2) years of previous supervisory experience.
  • At least two (2) years of experience in commercial custodial services.
  • Demonstrated knowledge in area of basic leadership and managerial skills to direct a skilled labor work team.
  • Good knowledge of the methods, materials, and equipment used in custodial work, including safety practices.
  • Ability to lift fifty pounds with or without a reasonable accommodation.
  • Basic computer skills.
  • Effective written and oral communication skills – ability to ability to understand and follow written and oral directions and ability to express ideas in written and oral communication.
  • Demonstrated ability to maintain confidentiality and address sensitive matters appropriately and effectively.
  • Ability to establish and maintain effective working relationships.
  • Valid driver’s license (depending on assigned site).
  • Ability to pass a criminal background check (subject to requirements of assigned site client).


Varies depending on site assignment

We look forward to hearing from you and having you as part of our Goodwill Team!

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.



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