Inside Sales Will Call Coordinator
Tuesday, July 20, 2021
Kelly-Moore's mission is to provide high quality, innovative products with exceptional service at fair value. What sets Kelly-Moore Paint Company apart from the competitors, is not just premium products but also our amazing team!
Under direct supervision, the Will Call Sales Coordinator ensures all orders are completed accurately and on-time for all customers. The Will Call Sales Coordinator consistently provides excellent service to all customers. This role follows established procedures regarding the proper handling and distribution of company inventory and assets and contributes to the sales, gallon and margin growth performance objectives of the store.
Demonstrates exceptional customer service skill using the Signature Service Standards. Accurately prepares and processes all in-person, phone and email orders as required in order to meet customer requirements. Coordinates all customer deliveries to ensure timely completion. Handles payment transactions, cash and charge verifications following company protocols. Accurately handles receiving procedures; unloading and stocking incoming inventory. Accurately tints paint and eye matches color. Assists customers with the selection of paint colors and sundry products through the point of sale. Complies with the requirements of a retail store schedule, which may include working shifts beginning early in the morning; works weekends and holidays as required.
Double checks all orders—colors, products and quantities, etc.—to ensure accuracy. Delivers orders to meet customer requirements while complying with Kelly-Moore Paint Company’s driving agreement. Complies with all Kelly-Moore Paint Company policies and procedures. Completes all required training in a timely manner. Works closely with the Outside Sales Representative on key accounts to ensure customer requirements are met. Helps to maintain paint and sundry inventories to required levels through proper stock rotation and ordering. Helps to maintain company standards for store appearance, including cleanliness of the interior and exterior of the store, focusing on the warehouse and tint areas.
Age requirement: Must be 18 years of age or older. Frequently kneels, stoops, crouches, bends, climbs, reaches overhead, pushes, pulls, and grasps. Works around heat, cold, dirt, dust, and minimal paint odors. Uses electronic point-of-sale device and scanner. May be required to operate powered industrial trucks such as forklifts, electric pallet jacks, etc. Accurately distinguishes colors. Operates powered industrial equipment, including tinting and shaking equipment. May perform light maintenance including sweeping, mopping, and dusting. May clean restrooms as needed. Frequently carries, relocates and/or lifts up to 70 pound cartons and containers (including 5-gallon paint containers). Operates a fully loaded (280 lbs.) hand truck and/or cart (1120 lbs.). Stands and walks on concrete surfaces for up to 8 hours per day.
Kelly-Moore provides equal opportunity in all terms and conditions of employment. We will not discriminate against qualified applicants or employees with respect to any terms or conditions of employment because of any basis protected by federal, state, local law including race, color, religion, religious dress or grooming practice, national origin, sex, age, marital status, physical and mental disability, medical condition, veteran status, sexual orientation, gender identity, gender expression, and genetic information.
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