Implementation Specialist

Phoenix, AZ
30+ days ago

Job Description

As an Implementation Specialist for STChealth, you will play a critical role in the delivery of state-of-the-art software products for the healthcare industry, and be part of a team implementing vaccine reporting throughout states. You’ll need to have the ability to multitask, be creative, innovative, flexible, organized and be focused on achieving specific goals for customer success. If you are looking for a challenging and rewarding environment, and want to be a part of supporting innovative public health solutions, STC is the place for you!

About the Position

  • Interact with clients as Primary Point of Contact for New and Existing Clients implementing Immslink as Interface Solution for Data Transfer to State Registries.

  • Identify and assess customers' needs to achieve satisfaction.

  • Build sustainable relationships and trust with customeraccounts through open and interactive communication.

  • Responsible for providing excellent customer experience for all clients throughout the Implementation Process.

  • Validate requirements with the customer using various tools such as Use Cases, diagrams, and storyboarding.

  • Maintains focus on customer Needs & Requirements while adhering to STC Business Standards.

  • Functions as the Technical Expert for clients in Initial Connectivity and Setup.

  • Ability to analyze and troubleshoot issues in Data Transfers.

  • Manages Project from Conception Through Go Live.

  • Completes or Assists Registration & Enrollment for Clients with State Registries, depending on contract terms.

  • Schedules & Plans Client-Facing Meetings.

  • Once Credentials received, maintains high level oversight of project. Intercedes if stalled.

  • With Onboarding Facilitator, Schedules & Plans Go Live Dates, Meetings & Celebrations!

  • Consolidate and organize disparate client processes into unified systematic processes.

  • Strong focus on data – drive the mapping of data requirements for User Interface & Azure.

  • Collaborate with development, onboarding and interface teams on planning and process improvement.

  • Actively participate in team processes and meetings.

About You

  • Bachelor's Degree preferred or a minimum of 2 years of experience in the field as either a software business analyst or systems business analyst related position, responsible for requirements and analysis work.

  • Project Management experience or equivalent training required.

  • Prior knowledge / experience in the medical industry preferred.

  • Prior SQL experience or training preferred.

  • Working knowledge / understanding of HL7 a huge plus.

  • Excellent customer service skills.

  • Familiarity with EHR / EMR platforms and data strongly preferred.

  • Must have a working understanding of UML.

  • Must possess excellent verbal and written communication skills.

  • Must work well with others as part of a team and work under tight time constraints.

  • Must have excellent time management skills and a high attention to detail.

About Us

When you choose STChealth, you will be choosing a small company where you can make a big contribution. You'll be choosing a long-standing industry leader who has a 33-year history but a start-up mentality. And you'll be choosing to join a team of people determined to reduce the impact of preventable disease and empower people throughout the healthcare ecosystem world-wide.

Awarded by AZ Central as one of Arizona’s Top Workplaces and one of the Valley’s Healthiest Employers for 2021, you will find that we are a highly engaged group of people, motivated and inspired by each other, and passionate about the collective work we do in creating intelligent solutions for healthier communities all over the world.

Located in the Warehouse District, we are proud to be a part of the dynamic and creative PHX Core Innovation Hub. We have an open-office layout with lots of room for the collaboration and inspiration that feeds all the great ideas that start here.

Benefits? Ours are outstanding. Some of the highlights include a 100% company-paid medical plan, 401(k) matching, telecommuting options, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.

Apply today to join our team!


Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.

Software Implementation, Electronic Data Exchange, HL7, technical support


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