Service Representative, Voluntary/Worksite Sales

Amalgamated Life
White Plains NY
30+ days ago

Job Description

Overview:
Amalgamated Life Insurance Company provides Life Insurance, Accident, Disability, Stop Loss and Voluntary/Worksite benefits to both Taft-Hartley and Non Taft-Hartley groups. The Voluntary/Worksite Service Representative, will support the sales and account management activities of the Voluntary/Worksite Vice President, Director of Enrollment, Voluntary Benefits Sales Consultants and Client Service Manager. Additionally is responsible for responding to inquiries, solving problems and ensuring client satisfaction with products and service. Coordinates with matrix partners to ensure needs are met and potential problems are averted.

Responsibilities:
  • Responsible for responding to simple and complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services
  • Involved in new account installations
  • Input and maintain all appropriate contact data and service requests
  • Assist the Director of Enrollment, Voluntary Benefits Sales Consultants and Client Service Manager in preparing and scheduling new client and existing client enrollments
  • Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicate clearly, accurately and effectively with all business partners including Billing, Eligibility, Claims and Customer Service
  • Participate in regularly scheduled feedback and information exchange sessions with key business partners
  • Fully support the Worksite/Voluntary Sales Team in achieving their business goals and objectives
  • Dedicated claims advocate for Worksite/Voluntary Sales Team Clients
Qualifications:
  • Proven success operating in a fast-paced, customer service environment
  • Ability to multi-task and prioritize workload
  • Strong organizational and time management skills
  • Solid communication (written and verbal) and negotiation skills
  • Strong PC skills to include Excel and Word
  • College degree or equivalent work experience

Source

https://www.indeed.com/jobs

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