Account Manager, Community Engagement
NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable digital careers. The program provides participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada's largest employers.
Through consultation with a wide range of employers, NPower Canada's comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.
NPower Canada provides employers with access to a pipeline of eager, diverse, and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers.
We are looking to fill a total of 3 Account Managers, Community Engagement: one located in Vancouver (BC), one located in Calgary (AB), and one located in Halifax (NS). The Account Manager, Community Engagement is a target-driven, goal-oriented individual responsible for achieving recruitment and enrollment goals for NPower Canada's programs and services. The ideal candidate engages both community partners to generate pipelines of program applicants and individual applicants who are committed taking steps toward to a meaningful career via NPower Canada programs.
The ideal candidate is a self-starter, a performance-driven individual who is comfortable working with sales-oriented targets that align with the strategic community outreach plan. This person will be responsible for identifying, prioritizing, and developing relationships with key accounts and stakeholders within the community to cultivate participant applicant pipelines, relevant referrals, and new business opportunities.
Business Development / NPower Canada Values Proposition Sales
Engage in a relationship-building and consultative sales process with prospect including developing strategies, execute creative follow-up efforts, in order to achieve sales-oriented targets that meet and exceed the goals of Outreach and Engagement Operations.
Seek out new business relationships by creating sales appointments and opportunity through cold calling, email campaigns, social media tools and other prospecting techniques.
Execute creative follow-up efforts.
Plan, organize, and lead a consultative business development process resulting in a strategic partnership plan to grow the relationship and discover further opportunities.
Assist the Outreach and Engagement and MarComm team in spreading brand awareness through organizing and participating in lead generation activity including industry trade shows, community education efforts and marketing campaigns.
Close qualified business opportunities by delivering the appropriate summary and cycle completion steps by providing the admissions team and prospect the relevant details.
Enter, update, and maintain customer sales data in the corporate CRM system (i.e. Salesforce).
Prepare regular reports of marketing and sales activity to be presented at weekly sales meetings.
Maintaining standards aligned with our Core Values and high-quality customer service.
Network and represent to improve the presence and reputation of NPower Canada.
Develop and maintain a deep understanding of NPower Canada's suite of services and value proposition to engage new and existing clientele in sales-oriented conversations.
Play a leading role in the establishment and maintenance of a sales-centric culture amongst NPower Canada staff in all departments
You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes:
Conduct quarterly data review, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
Prepare weekly reports regarding program activities and results, providing feedback to frontline staff regarding case notes and documentation to ensure adherence to best practices.
Cultivate, grow, and steward key employer and stakeholder relationships, supporting marketing efforts with case study identification and other content development.
Work to coordinate timely applicant interviews, offers of admission and timely follow-up communications.
Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.
Application Communication and Support
Work with the Outreach & Engagement and Admissions teams to ensure that enrollment targets are achieved with the most suitable youth:
Provide support, guidance, and encouragement to applicants throughout the admissions process, from online applications to interviews to offers of admission.
Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants .
What you bring to the team:
You have 4
- years of succesful sales experience and proven track record.
Results-driven and demonstrated ability to meet sales/ business development targets by deadlines and critical time periods.
Experience with the prospecting process and the sales cycle.
Communication skills. You have exceptional oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders.
Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker.
Ability to work independently and as part of a team.
Innovative, adaptable, and self-motivated.
Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by persons of all backgrounds. You have and understanding of relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, low-income, and racialized groups.
Must be able to inspire loyalty and trust with internal and external contacts.
Must have reliable transportation and maintain a valid and current driver's license and willingness to travel within territory once NPower Canada resumes to hybrid/ in-person work environment.
Proficiency with Microsoft Office and ideally, a CRM. You can easily learn new tools to enhance efficiency and effectiveness.
NPower Canada is an Equal Opportunity Employer
NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring