Implementation Specialist II - SaaS

Agiloft
Raleigh, NC
30+ days ago

Job Description

The Job: Implementer II


You will be responsible for designing and implementing software configurations to meet the needs of customers ranging in size from start-ups to large-scale enterprise businesses. At Agiloft, our implementation process is unique, as our software can be configured to meet a client’s various needs without writing a line of code. Everything is done through a wizard-based customization interface using a standard browser.


This individual has developed an understanding of the system’s capabilities, honed the necessary speed, accuracy, and design skills, and can independently design basic Agiloft systems. This is a challenging position, requiring the individual to have a strong analytical and logical mind, a proven ability to communicate with customers, and excellent attention to detail.


What You Will Be Doing

  • Independently design basic Agiloft systems for customers
  • Lead small-scale projects both in implementation and in customer communication
  • Assist customers through the implementation process and provide training as needed
  • Contribute to internal projects as needed
  • Assist with providing customer support as needed

What We're Looking For

  • Technical background with a preference for a 4-year college degree
  • 1-2 years working as an implementer or demonstrated experience equivalent
  • Strong analytical skills, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and multi-faceted program
  • Ability to self-manage and complete projects independently
  • Excellent written and verbal communication skills
  • Ability to interact politely with the occasional difficult customer
  • Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities
  • Experience with database concepts and web-based technologies are a plus, but not required

About Agiloft

Agiloft, Inc provides agile software for contract lifecycle management (CLM) with an industry-leading reputation for customer success. To match the growing demand for CLM software, we are looking to find great talent to support and build our rapidly growing company. As a remote-first employer, Agiloft hires from a number of different geographies and is looking for individuals from diverse backgrounds who can contribute to our high-performing team, support our business, and enrich our positive, diverse, and inclusive culture.


We are very proud of our five-star employee rating on Glassdoor and that 99% of Glassdoor users would recommend us to a friend, and this is proof that our people are our greatest asset. We provide a competitive salary and a comprehensive benefits package including medical/dental/vision, 401k matching, and parental leave. But most importantly, we want to invest in YOU by providing opportunities for career growth, personal development reimbursements, employee wellness resources, and interactive communities and employee resource groups.


Our Values: Honesty, Integrity, and Respect | Accountability | Client Focus | Continuous Improvement


Agiloft is an Equal Opportunity Employer

Agiloft is an equal opportunity employer and prohibits discrimination of any kind. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, nationality, sex, age, sexual orientation, gender identity and/or expression, marital status, pregnancy or related condition, veteran status, or any other status protected by the laws or regulations in the locations where we operate.


Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities are encouraged to apply.

Source

https://www.indeed.com/jobs

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