As a member of the Cloud Solutions team, the Senior Cloud Solutions Engineer will be responsible for supporting could services including Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) as well as cloud server administration. The Engineer will also be responsible for the implementation and support of efficient applications and services using different cloud provider offerings. The Senior Cloud Solutions Engineer will be expected to implement, and support solutions created by the systems architect based on customer requirements. The successful candidate will be expected to integrate and support cloud capabilities accounting for scenarios including service quality, outage management, subscription management, and cost-efficient solution architecture. The Senior Cloud Solutions Engineer will assist with training and development of engineers within the cloud solutions team.
Implement solutions based on architectural design principles to satisfy customer requirements
Assist with the deployment of secure IaaS, SaaS, and PaaS solutions
Implement solutions based on Architect guidance of best practices within the cloud systems team as well as throughout the organization
Develop tools and documentation to ensure the support staff are adequately prepared to resolve complex customer technical issues
Exhibit solid experience in cloud health monitoring, capacity metering, cloud pricing, and cloud expense management
Provide solution based on various cloud computing technologies, business drivers, and emerging computer trends
Identify and define technical requirements for cloud service-based applications
Implement and consult on server installations and upgrades in accordance with IT policies and procedures.
Handle as well as assist other engineers with handling configuration, systems performance analysis, and optimization.
Create as well as assist other engineers with creating scripts for monitoring systems and automation.
Provide as well as assist other engineers with providing problem and incident management along with chronic issue remediation plans and execution.
Providing day-to-day remediation of risk and compliance issues in the environment.
Supporting key technology initiatives including virtualization, data center, disaster recovery, and capacity planning.
Performing duties following all company standards regarding engagement, change management, and escalations.
Escalate as well as assist other engineers with escalating issues to vendors and providing root cause analysis and incident reports.
Providing timely resolution to support issues.
Work with a dedicated 24x7 operations team, engineering new ways of efficiently triaging events generated by the monitoring tools.
Creation and maintenance of KB and SOP documents.
Monitoring and maintaining the Azure, On premise, and O365 cloud environments
5 - 9 years of work-related experience with Cloud Services support
Recent Microsoft Azure experience
Preference for certifications
IBM\NetApp SAN Terminology and technology
Working as a member of a large enterprise IT team
LAN\WAN, IP (TCP\UDP) addressing and troubleshooting
Time management in relation to assigned projects
Familiarity with VMware vSphere 5+, Virtual Center, and related hypervisor technologies
Familiarity with Disaster Recovery
Knowledge, Understanding, Configuration, Troubleshooting:
Cloud based Windows & Linux servers
Cloud Infrastructure Components
Active Directory including Azure A/D
Application Configuration (SSO, Pipeline, etc.)
IT security best practices (Cloud and On Premise)
Load balancing and Geo-redundancy
Cloud Methodologies (IaaS, PaaS, SaaS)
Cloud computing languages (Perl, Java, Azure PowerShell, Python)
IBM Cloud Infrastructure