OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable's software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.
As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.
Generate sales leads.
Assist with sales prospecting on the phone to schedule appointments for Account Executives in your assigned region.
Respond to lead generation programs as they are developed by the Restaurant Marketing team.
Create and distribute sales messages to restaurant prospects using targeted email marketing.
Provide general sales support to your region of the North American sales team.
Ensure lead handoffs to Account Executives are successful, and exceed customer's satisfaction.
Accurate reporting of all activity, including use of Salesforce.com and monthly/quarterly preparation of reports.
Maintain a high level of company knowledge and insight into restaurant industry trends.
Some travel required for market research and sales initiatives.
CustomerFirst – Furthers trust and confidence with customers; Understands and determines current and future needs; Exceeds expectations; Monitors satisfaction; Looks for opportunities to improve service; Follows through; Solicits and applies feedback; Promotes customer focus; Builds/maintains positive relations.
CollaborationandTeamwork - Demonstrates a commitment to team goals thru attitude, contribution & cooperation; willingness to participate in a team; Shares info; Exhibits objectivity & openness to others' views; Takes accountability for own actions; Puts success of team above own interest.
CreativityandInnovation - Develops innovative approaches & ideas to achieve goals, tackle problems, improve performance; Receptive to new ideas, methods, technologies; Takes calculated risks to accomplish goals; Meets challenges w/ resourcefulness; Questions conventional methods.
ContinuousImprovement - Pursues training & development; Strives to continuously build knowledge, skills & abilities; Seeks & applies feedback to improve performance; Demonstrates urgency/persistence to accomplish goals; Continually seeks to improve processes/products/services.
Fluent in both French & English
1-2 years of work experience
Inside or outside sales experience a plus
Restaurant industry experience a plus
College degree preferred
OpenTable software experience a plus
Experience using Salesforce of equivalent CRM solution
PC and various software applications (including Excel, PowerPoint and online meeting solutions)
Excellent knowledge of the company's products, software pricing practices and negotiating skills
Professional appearance and presentation required
Excellent communication, listening, and influencing skills
Shown ability to work across many departments to tackle problems and achieve results
Analytical skills to make and support business decisions
Excellent organization, documentation and time management skills
Comfortable working in an unstructured and ambitious environment
Benefits (US-based positions)
Generous paid vacation
Day off on your birthday
Company matched retirement plans
Health, dental and vision insurance plans
Flexible Spending Accounts
Drinks, coffee, snacks, games
Universal Paid Parental leave
Diversity and Inclusion
We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The expected base salary range for this role is $43,015.44 - $56,000. This position is eligible for additional compensation and benefits including: cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits. Actual compensation will be determined by experience and other factors permitted by law.