Sales Lead/Key Holder

Aerie by American Eagle Outfitters
Franklin, TN
30+ days ago

Job Description


  • The Sales Leader supports the store management team by effectively performing the responsibilities of a LOD by creating a selling culture and enhances the customer’s experience and achieves the store sales goals. As a member of management, the Sales Leader is responsible for the daily operation of the store. The Sales Leader is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.



  • Perform the responsibilities of the Leader on Duty (LOD), as outlined in the AE LOD Program, to lead a Customer First culture.
  • Communicate clear expectations and hold the store associates and themselves accountable for achieving all brand, performance and behavior standards.
  • Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance. Drive for Results.
  • Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximizes business opportunities.
  • Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
  • Drive brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.

Talent Management:

  • Lead role in training, developing, and coaching the associate team to create a Customer First culture.
  • Motivate associates by providing feedback and recognition for behaviors that drive positive results.
  • Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.

Visual & Operational Execution:

  • Maintain company brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
  • Execute strategic, brand-appropriate merchandising product moves to maximize presentation and drive sales.
  • Ensure consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP.
  • Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
  • Understand and adhere to all company policies and procedures.


In the absence of a member of management is authorized to:

  • Complete cash refunds for returned merchandise.
  • Complete employee purchase transactions.
  • Complete cash pay-outs for store purchases and services (up to $50.00).
  • Receive merchandise shipment; complete markdowns on sale and damaged goods.
  • Complete morning bank deposits.


  • Minimum High School education or equivalent.
  • Minimum 1 – 2 year retail experience or equivalent education.
  • Team leader experience preferred.
  • Must have flexible availability for store needs.
  • Ability to receive feedback and take action when appropriate.
  • Demonstrated business acumen.
  • Demonstrated ability to communicate effectively with customers and store team.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
  • Ability to perform all Essential Job Functions.
  • Proficient use of technology.

Physical Requirements:

  • Must be able to lift between 15 and 50 pounds at times.
  • Climbing ladders to re-stock and obtain merchandise and or step stool.
  • Ability to stand for long periods of time in a retail space.
  • Ability to continuously walk, frequently push/pull, occasionally bend/stoop/crawl/reach above shoulders/kneel.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline, and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

COVID-19 considerations:
All employees are required to wear face masks regardless of vaccination status, curbside pickup is available, guests are strongly encouraged to wear face masks, and extensive cleaning measures are taken in store.


  • Customer service: 1 year (Preferred)

Work Location: One location


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