Job DescriptionZions Bank recognizes that its strength comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we’re committed to being the premier employer of choice. We’re proud to have ranked among American Banker magazine’s “Best Banks to Work For” every year since 2013, as Best Employer from Utah’s Best of State and among the Best Places to Work in Idaho. Make the leap into a new era of banking. Let us transform your career.
Performs full service banking services to new and existing customers within the branch, with a primary focus on sales and service.
Duties may include new accounts, consumer loans, and performing client services issues.
Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
Responsible for making appropriate referrals for other bank products and services, including commercial lending products. Follows up with clients as needed.
May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
Responsible to resolve customer service issues.
Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
May be responsible for processing cash transactions and other customer service duties within the branch.
Other duties as assigned.
High School diploma or equivalent and 1+ years experience in sales, teller, new accounts or loan processing or other directly related experience.
An equivalent combination of education and experience may meet qualifications.
Previous experience in a financial sales representative oriented role preferred.
Working knowledge of mathematical calculations and standard banking products, services and transactions.
Solid knowledge of all retail products and services.
Basic knowledge of consumer lending applications.
Proven customer service, interpersonal and communication skills, both verbal and written.
Effective selling, cross-selling and referral skills.
Solid mathematical, problem-solving and negotiation skills.
Solid interpersonal & relationship building skills. Strong attention to detail and time management.
Proficient in basic computer skills.