Customer Service Liaison

CONSUMER PRODUCTS
Phoenix, AZ
30+ days ago

Job Description

Why Work Here?

We maintain a fun, exciting, and collaborative workspace for our team. Our goal is to make sure that you feel challenged every day and are able to use your creativity to produce work that you can be proud of. So, what’s it like to be a part of the team? Here’s a glimpse:

  • Frequent team building events (team lunches, boat rides, sporting events, happy hours, bowling, karaoke, etc)
  • Recognition for top performers in sales and leadership
  • Paid conference or education travel opportunities to master your craft and learn from the industries brightest
  • Leadership workshops and development including cross-training in all departments based on a no seniority business model
  • Philanthropy events: a chance to give back to the community
  • Advancement based on performance, not seniority
  • Fully stocked kitchen
  • Full medical, dental, and vision benefits
  • Generous paid time off to get away from the keyboard for a bit
  • Company Sponsored events (and Uber rides afterwards #safetyfirst)
  • Periodic catered lunches
  • Flexible Hours
  • Ping Pong is a part of life

Job Summary

JOB DESCRIPTION:

  • Ability to drive effectiveness and efficiency in all that you do.
  • Answer inbound customer/client requests concerning services, products, billing, and claims, making special note of problem areas, and to help find innovative solutions
  • Constantly stay up to date on the live concert/event industry. Reading blogs, listening to podcasts and attending events are all suggested
  • Ability to think on your feet with creative problem-solving in a dynamic, start-up environment
  • Deliver a great customer experience while providing technical support via phone, email, and chat
  • Ability to remain focused in a dynamic environment and adjust to varying call volumes.
  • Continually maintain a working knowledge of our clients and partners continually changing events
  • Manage third party merchants that support your team’s end goal
  • Maintain high quality of customer experience while seeking out the best ROI for the company
  • Navigate the various regulations & parties to deliver expected experience with customer, client, affiliate insurer, claims administrator, etc.
  • Recommend, adjust, and create programs or measures that support or enhance Protecht’s goal of delivering a delightful customer experience
  • Constantly keeping relevant teams and Executives abreast of Customer Success issues, initiatives, processes.

QUALIFICATIONS

  • Management Experience, preferably in a customer facing position.
  • Associates or Bachelor’s degree strongly preferred or equivalent work experience.
  • Bilingual proficiency (English and Spanish) preferred but not required
  • Demonstrates superior interpersonal skills
  • Ability to resolve conflicts and empathize with customers.
  • Type 40 wpm
  • Experience with Excel, Word, Zendesk
  • Prior Mac experience a plus
  • Always be considering how you as an individual can effectively contribute to improving the company's bottom line
  • Be collaborative, proactive, and adaptable in your work style in order to be an effective team player
  • Have a high EQ, and an open minded and positive attitude when working with other team members
  • 1-2 years of experience in customer service
  • Insurtech company experience is preferred

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Source

https://www.indeed.com/jobs

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