Customer Service Liaison

Phoenix, AZ
30+ days ago

Job Description

Why Work Here?

We maintain a fun, exciting, and collaborative workspace for our team. Our goal is to make sure that you feel challenged every day and are able to use your creativity to produce work that you can be proud of. So, what’s it like to be a part of the team? Here’s a glimpse:

  • Frequent team building events (team lunches, boat rides, sporting events, happy hours, bowling, karaoke, etc)
  • Recognition for top performers in sales and leadership
  • Paid conference or education travel opportunities to master your craft and learn from the industries brightest
  • Leadership workshops and development including cross-training in all departments based on a no seniority business model
  • Philanthropy events: a chance to give back to the community
  • Advancement based on performance, not seniority
  • Fully stocked kitchen
  • Full medical, dental, and vision benefits
  • Generous paid time off to get away from the keyboard for a bit
  • Company Sponsored events (and Uber rides afterwards #safetyfirst)
  • Periodic catered lunches
  • Flexible Hours
  • Ping Pong is a part of life

Job Summary


  • Ability to drive effectiveness and efficiency in all that you do.
  • Answer inbound customer/client requests concerning services, products, billing, and claims, making special note of problem areas, and to help find innovative solutions
  • Constantly stay up to date on the live concert/event industry. Reading blogs, listening to podcasts and attending events are all suggested
  • Ability to think on your feet with creative problem-solving in a dynamic, start-up environment
  • Deliver a great customer experience while providing technical support via phone, email, and chat
  • Ability to remain focused in a dynamic environment and adjust to varying call volumes.
  • Continually maintain a working knowledge of our clients and partners continually changing events
  • Manage third party merchants that support your team’s end goal
  • Maintain high quality of customer experience while seeking out the best ROI for the company
  • Navigate the various regulations & parties to deliver expected experience with customer, client, affiliate insurer, claims administrator, etc.
  • Recommend, adjust, and create programs or measures that support or enhance Protecht’s goal of delivering a delightful customer experience
  • Constantly keeping relevant teams and Executives abreast of Customer Success issues, initiatives, processes.


  • Management Experience, preferably in a customer facing position.
  • Associates or Bachelor’s degree strongly preferred or equivalent work experience.
  • Bilingual proficiency (English and Spanish) preferred but not required
  • Demonstrates superior interpersonal skills
  • Ability to resolve conflicts and empathize with customers.
  • Type 40 wpm
  • Experience with Excel, Word, Zendesk
  • Prior Mac experience a plus
  • Always be considering how you as an individual can effectively contribute to improving the company's bottom line
  • Be collaborative, proactive, and adaptable in your work style in order to be an effective team player
  • Have a high EQ, and an open minded and positive attitude when working with other team members
  • 1-2 years of experience in customer service
  • Insurtech company experience is preferred

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year


  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday


  • Bachelor's (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

11 hours ago
Tamil Nadu Chennai