Account Manager

Description:

Are you ready to make an impact? Are you ready to be a part of a stable and growing organization perfect to grow yourself and your career? Then read on:

At Trace-A-Matic we believe the people are our biggest assets! We provide a friendly, clean and safe work environment for all to grow and thrive! Our core focus is to achieve excellence in complex precision machined components and customer satisfaction. We also offer Gainsharing! So, if the company makes a profit, they split it 50/50 with the employees, which gets paid out on a quarterly basis! Trace-A-Matic offers relocation assistance!

Account Manager Job Overview:

The Account Manager will be responsible for managing key customer relationships, identifying growth opportunities, and ensuring customer satisfaction throughout the project lifecycle. The Account Manager requires an understanding of precision machining processes, particularly in industries with high regulatory and quality requirements.

• Client Relationship Management: Build and maintain strong relationships with existing clients in the above-mentioned industries. Serve as the primary point of contact for all customer needs, ensuring that their requirements are met.
• New Business Development: Identify and pursue new business opportunities within the industry, expanding the company's client base by targeting new markets and customers.
• Project Coordination: Collaborate with internal teams, including engineering, production, and quality control, to ensure customer specifications and deadlines are met. Act as the liaison between customers and internal departments to ensure smooth project execution.
• Contract Negotiation: Negotiate contracts and agreements with clients, ensuring terms are favorable to both parties while maintaining a strong focus on profitability and long-term partnerships.
• Sales & Revenue Growth: Develop and implement strategies to meet and exceed sales targets. Track and analyze key sales metrics, reporting progress and forecasts to senior management.
• Industry Expertise: Stay informed about industry trends, technological advancements, and regulatory changes affecting targeted industries. Apply this knowledge to anticipate customer needs and offer innovative solutions.
• Customer Support: Resolve any issues or concerns raised by customers in a timely and effective manner. Ensure consistent communication and follow-up throughout the entire project lifecycle.
• Travel: Willingness to travel as required to meet with clients, attend industry events, and support business development efforts.

Requirements:

• Bachelor's degree in engineering, manufacturing, business or related field is preferred
• 5 years of account management or sales experience in precision machining or related industry, with a focus on aerospace, defense or medical applications
• Strong understanding of machining processes, equipment, materials, and complex part manufacturing
• Familiarity with industry-specific requirements such as AS9100 (aerospace) ITAR (defense) and FDA (medical devices) regulations
• Ability to utilize Microsoft Suite products including but not limited to Excel, Outlook, and Word
• Prior experience with a CRM system such as Salesforce, Microsoft Dynamitcs or Zoho is a plus
• Ability to read prints and specifications
• Great communication, time management and problem-solving skills

Trace-A-Matic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.