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Customer Success Group
At Slack, we consider Customer Experience essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. Part of that service includes the Slack App Directory where customers find the high quality apps to connect the tools they use to do their work in Slack.
We are hiring an Associate App Directory Strategist to help us review and manage the lifecycle of apps, contribute to how we define and assess quality, and support ongoing operations of the App Directory. This is a role that requires a broad skill set to be successful. Our ideal candidate will have a keen eye for detail, enjoy evaluating new tools and features, be excited to find and call out small but meaningful improvements, and be unafraid to take on unfamiliar tasks or ask for help when needed. Does this sound like you? Read on!
The person in this role will coach and guide developers as they submit their apps for review, thoughtfully and thoroughly reviewing with the Slack customers experience in mind. They will also contact developers to share results and feedback from regular audits as we grow the app catalogue.
What You Will Be Doing
Conduct thoughtful, comprehensive technical and user experience reviews
of apps submitted to the Slack App Directory
Build a good understanding
of what it means to build a high quality app
Work with developers and partners
to improve the quality and performance of their Slack apps during and after the review process
Work closely with our Policy team
as part of a review
Run important audits
and contact developers in order to maintain the quality of apps in the App Directory
Share feedback and areas of opportunities
you see to improve day-to-day team processes and experiences for developers during the review process
to support the Platform, Customer Experience teams and our external partners
What You Should Have
You are passionate about great customer and developer experiences
You enjoy diving into a new app or service to thoroughly test it out, troubleshooting and reproducing issues
You have experience working in customer or developer support, or a similar role
You are a strong and confident writer
You are curious and love learning new skills and knowledge, even when it feels challenging
You know when something is over your head and are not afraid to ask for help
You are proactive and speak up when something can be improved, suggesting possible alternatives
You are comfortable working as part of a team as well as independently
You understand the web and how it works, including standard API patterns. You're not necessarily writing and deploying your own JQuery-based, CSS-heavy responsive sites, but you're also not afraid of the technology and are eager to learn.
You are able to work with us in our Vancouver office or remotely in British Columbia.
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