Customer Account Manager - Off Premise

St. Louis MO
30+ days ago

Job Description

Customer Account Manager - Off-Premise

You will work with the following key customers:

  • Meijer – MI

  • Kroger – MI

  • Spartan Foods – MI

  • Hy Vee – IA

  • Schnuck’s – MO

  • Wegmans – NY

What You Will Do in This Role

Customer Management & Key Account Development

  • Responsible for developing and maintaining a strategic partnership with assigned B-F key customers

  • Assumes leadership role in understanding, developing and implementing key customer initiatives

  • Creates customer focused win-win initiatives that enhance B-F and customer profitability

  • Leads/facilitates customer meetings at all levels within customer organization to brainstorm and gain agreement on joint initiatives

  • Develops customer plans and presentations; assumes ownership of attaining all relevant goals

  • Leads or leverages Brand Ambassadors within accounts for brand education

Building Productive Relationships & Partnerships

  • Collaborates with Region, Channel and State stakeholders to leverage growth opportunities and brand platforms to drive business with customers

  • Communicates fiscal year plans of customers to Region, Channel, and State stakeholders

  • Works to align B-F priorities with customers

  • Collaborates with State stakeholders order to win with customer inside each location

  • Manages the execution of National/Regional programs through distributor account teams.

Planning & Analysis

  • Reviews data relevant to account/market/channel with trade marketing manager and channel analyst to convert insights to actions for key customer presentations

  • Manages local brand marketing budgets

  • Manages local discounting budget in collaboration with State finance teams

  • Directs analyst regarding establishing programming metrics, completing post-program analysis, and providing support documents for customer meetings

  • Conducts customer performance reviews in accordance with customer planning

  • Provides annual customer overview for General Manager and Portfolio FMM

  • Communicates pricing expectations to customer, distributor and internal B-F stakeholders.

  • Ensures alignment and execution to drive profitability at all levels.

What Exactly Are We Looking For?

  • Bachelor’s degree plus 3-5 years of sales/industry experience; or 7+ years relevant experience

  • Experience calling on chain headquarter buyers

  • Demonstrated knowledge of off-premise environment and three-tier distribution system.

  • Demonstrated ability to build relationships and maintain effective working relationships with top level account decision makers, distributors and all internal stakeholders.

  • Ability to analyze and translate insights data (Tableau, Nielsen, IRI, IWSR, & NABCA).

  • Demonstrated coaching and teambuilding skills

  • Demonstrated ability to think strategically

  • Demonstrated knowledge of Google Drive: Docs, Sheets, & Slides

  • Ability to work independently with little supervision – self-motivated

  • Excellent oral, analytical and written communication skills

  • Strong organizational and planning skills

  • Valid driver’s license

What Sets You Apart

  • Beverage alcohol industry experience

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: USA & Canada

City: Detroit

State: Michigan

Country: USA

Req ID: JR-00002352


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