Air Distribution Inside Sales Associate

Description:

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members.

Inside Sales Associate acts as a liaison between the Sales Engineers, clients, and manufacturers. Constant communication is required to provide general information, service, maintenance, and repair updates related to the different stages of the product/project.

Requirements:

Pre-Bid Duties:

• Review plans and specifications provided by Sales Engineers and Inside Sales Engineers.
• Perform take-off of various Air Distribution Products.
• Use multiple factory software tools to create equipment selections, performance data and specifications.
• Generate quote letters and price summaries based on customer requests and/or project plans and specifications.
• Update and manage bid documents and quote requests in ATC CRM.

Project Management/Post Bid Duties:

• Create submittal documents for various products.
• Work with sales engineers to gain approval for submittals.
• Enter orders to factories.
• Enter stock orders in ATC CRM.
• Relay shipping information between factory and customer.
• Interact with credit team and CRM coordinators as needed.
• Track orders/shipments as necessary
• Assemble project closeout documents.
• Process warranty claims with manufacturers.
• Process and track RMAs with customers and manufacturers.
• Update and manage orders in CRM.

Additional Duties:

• Attend in-house factory training, ATC trainings, factory/webinar and online trainings.
• Demonstrate knowledge of location for factory literature and technical resources.
• Assist and direct customers with requests.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organization skills and attention to detail.
• Proficient in time management.
• Demonstrated problem solving skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and related Microsoft CRM software.

Education and Experience:

• Prior experience in customer service highly preferred.
• Building Construction Industry Experienced Preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Vaid driver's license and no major driving violations.
• Travel to meet with clients or potential clients will be required on occasion.

Compensation details: 50000-75000 Yearly Salary

PI4b1d145f7993-25404-35499627