Sustainability Programs Manager - RE Tech Advisors

Job Description

• Perform day-to-day client and project management for client ESG Programs, under the direction of and following plans established by the Sustainability Programs Director/Senior Manager. Provide excellence and client satisfaction for all work you manage, engaging your Sustainability Programs Director/Senior Manager, Account Manager and Strategic Advisor, as needed, to ensure overall client satisfaction.
• Successfully complete all work product under your management, ensuring work is delivered on time within scope, factually accurate, and meets client expectations.
• Identify and make Supervisor aware of any concerns regarding staff capacity, staff planning, sequencing, and prioritization of client work.
• Manage your team to operate efficiently by implementing process improvements established by the Sustainability Programs team, including processes, tools, software, practices, and replicable work that can be standardized to scale delivery. Recommend the need for process improvements, and support development of improvements when tasked.
• Coordinate with Practice Area teams, as appropriate, on work to be delivered for your client.
• Support proper set up and close out all client work under your management, participating in After-Action Reviews (or periodic reviews).
• Support day-to-day budget management by inputting and updating hours allocations and budgets created and overseen by the Account Manager, review of time entries and reject incorrect entries; monitor time billed against allocations and address hourly budget issues.
• Support the generation of property-level invoices by downloading the active property list, reviewing and assigning fees based on services
• Support and contribute to the development, career progression, performance management, and engagement of staff who support your client programs. As appropriate, provide coaching, training, input on goals and development plans, and feedback to team members directly as well as to their Supervisor.
• Participate in the Talent Acquisition process, as directed, to support hiring needs on your client programs, and under the oversight of others.
• Contribute to business development efforts, with direction and oversight from the client Account Manager and in coordination with Senior Director of ESG Programs, VP of Growth, the VP of Client Success:
• Participate in internal annual client strategy meetings.
• Ensure client success through renewals as well as expanding support for existing clients, engaging Practice Areas and internal experts as appropriate.
• Redirect any new business opportunities to the VP of Growth.
• Support delivery of appropriate trainings, exposure, and experiences within your client program team. Help ensure that existing and new staff within your team are trained as appropriate for their role on team offerings, services, and processes, as well as any changes or additions therein.
• Effectively and appropriately utilize the RE Tech Rotational Program staff to perform work identified by others as appropriate for that team. Train or oversee the training of RE Tech Rotational Program staff and manage to ensure accurate completion of work.
• Progress in at least one of the following areas of responsibility:
• Budget Management:
• Manage the setup and close out of your client work, as well as After-Action (or periodic) Reviews with little oversight.
• Begin to create program budgets (hours and dollars), monthly staffing allocations, and oversight of budget tracking for your client programs, with oversight and input from the client Account Manager.
• Contribute to the development of SOWs for your team’s client programs and provide level of effort estimates upon request to help inform budgets.
• Support the corporate level invoicing process
• People Management:
• Progress from indirect to direct oversight as a Supervisor of one or more junior staff. Responsible for direct report’s performance management, growth and development. Carry out Supervisor responsibilities, including quarterly performance check-ins, with the oversight of your Supervisor and Director.
• Strategy:
• Begin to provide strategic thinking and recommendations on your client work to the client Account Manager, such as recommending solutions to client problems, identifying additional services needed to help your client achieve their programs, etc. Seek input and approval by your ESG Programs Director/Senior Manager and engage expertise of other teams as needed.
• Properly and accurately track all of your time worked and expenses in on time and expense keeping system.
• Know and follow company policies and processes.
• Perform all other duties as needed and assigned.

• General knowledge about RE Tech’s service and product offerings
• Possess a growth mindset seeking continuous improvement and supporting a culture of learning, growing, and improving as an individual, our team members, our business, and our client work.
• Ability to collaborate internally and externally to co-create successful outcomes.
• Analytical, problem-solving and decision-making capabilities. Strong attention to detail in your work and work produced by more junior team members.
• Know how much time it takes to complete routine tasks and make estimations of time it takes to complete non-routine tasks.
• Possess sound business ethics, including the protection of proprietary and confidential information.
• Ability to be flexible and adapt to a changing landscape and client needs, handle multiple time-sensitive priorities, excel in a fast-paced environment, and ability to pivot and adjust priorities and approaches
• Ability to competently manage up, down, and across the organization, as well as outside clients and vendors.
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude. Ability to manage challenging interpersonal situations, including employee and client relationships.
• Exceptional written communication skills with a propensity to write in a clear, concise manner to convey points effectively, creatively, and with the appropriate tone and professionalism.
• Excellent verbal communication skills to effectively interact with and build confidence with internal and external contacts, including public speaking.
• High degree of initiative, proactiveness, drive, enthusiasm, energy, and follow through.
• Working knowledge of energy, sustainability, and environmental, social, and governance (ESG) practices and programs.
• Familiar with U.S. EPA ENERGY STAR Portfolio Manager.
• Advanced knowledge with online collaboration and file sharing tools, such as SharePoint and the Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook, Teams).

• At least five years of directly relevant experience, one year of which in a manager role.
• Experience handling day-to-day task level management and some client communications on a small project or portion of client program, and/or some past experience operating in a similar capacity to this role.
• Experience supporting successful sustainability, ESG, energy and/or decarbonization programs at scale across large portfolios of commercial real estate assets, with specific expertise focused on one or more of the follow commercial sectors: office, multifamily, retail, warehouse, senior care, medical office, and hospitality.
• Experience delegating tasks and overseeing the work of others.
• Experience in a client facing consulting role, delivering professional services, and building relationships across clients and internal teams.

• Health and Welfare
• Medical
• Dental
• Vision
• Prescription drug
• Employee assistance program
• Maternity and parental leave

• Paid vacation
• Company-paid holidays
• Volunteer time off
• Flexible/hybrid work schedule
• Annual professional development fund
• Voting leave

• 401(k) retirement savings plan
• Company-paid long-term and short-term disability insurance
• AD&D insurance
• Life insurance
• One-time home office bonus

• Snacks, coffee and Bevi drink machine
• Regular social activities
• Free on-site parking
• Free on-site gym (Tysons Corner, Virginia office)
• Dog friendly office (Dallas, Texas office)
• Metro accessible office (Tysons Corner, Virginia office, Silver Line)

Visit Original Source: