Resale Account Manager

Rogers Communications
Toronto ON
30+ days ago
Rogers Communications
Rogers Communications

Job Description

At Rogers, we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home. The Resale Account and Pricing Manager position is based in downtown Toronto at 333 Bloor Street East and will report into the Senior Manager, Resale. The Manager will be responsible for supporting all activities required to fully negotiate and account manage reseller portfolio including an understanding of wireless and High Speed Internet Eco-system as well as the end-to-end operational flow from Engineering, IT, Finance, Regulatory to product tiers, modem testing etc. What you will do:Manage the budgetary process, track leading and lagging KPIs, and update forecast on a regular basis to develop a full view of the portfolioCreate business cases/models based on any business or regulatory changes to understand any financial impact and provide recommendationsResearch and identify industry and market trends and dynamics to analyze risks, dependencies, competitive threat and opportunities to better predict and optimize the growth of reseller portfoliosManage and drive all details for commercial negotiations with resellers in a highly complex and regulated environmentCreate and distribute bulletins, decks, and briefing notes to senior management advising of status or intent of business issuesManage account activities; bring requests and issues arising from contract and business discussions to successful resolutions to maintain a strong relationship and minimize regulatory interventionBusiness owner for agreement implementation working with various functional teams including Engineering, IT, Finance and Operations to launch and manage service providers within the regulatory frameworkDevelop and manage operational processes such as network change management processes, billing/invoicing/crediting and AR processesSupport the Senior Manager, Resale in their activities as it pertains to reseller agreements and regulatory impactsStay up-to-date on any changes in the regulatory framework that can impact how you will manage your portfolio of accounts What you bring:University Education, MBA preferredTelecom experience preferredStrong analytical skills, proficient in modeling, forecasting and business case developmentFamiliarity with working in a regulated environment preferredAccount and project management experienceA dynamic and pro-active individual with a sense of urgency for resolution of issuesEffective organizational skills with the ability to prioritize to ensure that tasks are completed on timeExcellent interpersonal, organizational and communication skills (both verbal and written)Client-centric with the ability to interact with customers and internal staff in a professional and business like mannerStrong multi-tasking and decision making skills are requiredAbility to troubleshoot and analyze technical problemsStrong PC skills, sound knowledge of MS office applications, including Microsoft Excel, Word and PowerPointAbility to work independently in a fast-paced, team-oriented environment   Work Location: 333 Bloor Street East (824), Toronto, ON Posting Category/Function:Marketing & Product ManagementRequisition ID:249524 What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit theRogers FAQ. Posting Notes:  Sales & Marketing || Canada (CA) || ON || Toronto || [[mfield2]] || 


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

4 hours ago
Tamil Nadu Chennai