Customer Success and Quality Assurance Auditor

Attic Projects- Corporate
San Diego, CA
30+ days ago

Job Description

The Quality Control / Client Success Team Associate will be responsible for supporting our branches by performing specialized tasks as directed including, ensuring consistent quality of data, ensuring process / policy by developing standard operating process (SOP) manual, training videos and thorough auditing of various systems at Attic Projects. Additionally, this position will help train current and new management team members on the processes of Attic Projects. This role will also be a team member on the Client Success team where you will work in our call center and communicate with customers, taking inbound/outbound calls to potential customers, scheduling leads and understanding customers' needs & identify sales opportunities. On this team you will also assist to maintain SOP's and ensure they are uniform across all branches and the Client Success Team.

Duties and Responsibilities:

Client Success Team: 50%

  • Communicating with customers, making outbound calls to potential customers, as well as taking incoming calls from potential customers.
  • Maintain a database of current & potential customers in our CRM, along with proper notes.
  • Qualify / schedule new leads.
  • Train new call center employees.

Quality Control: 50%

  • Assist on Training Office and Operations managers, with travel up to 15%-20% to our existing or new locations
  • Development of Training Manuals/ SOPs / Training Videos - All Departments.
  • Quality Control - Assist Corporate Team with various audits and quality control.
  • Assist and work with Client Success Team - 50%
  • Assist in the Finance Department, to include AR/AP as needed.
  • Responsible for overseeing Travel Arrangements for the Special Ops Team.

Qualifications:

  • High School diploma or GED required
  • 2+ years of experience in an office/ call center role
  • Proficient in Microsoft Office
  • Excellent problem-solving skills
  • Able to work with all levels of staff

Essential Skills:

  • Must have a valid driver's license and driving record in good standing.
  • Leadership and supervisory skills.
  • Strong interpersonal skills and good relationship building skills.
  • Flexibility with shifting priorities.
  • Self-starter and motivator.
  • Excellent team player.
  • Excellent time management skills.
  • Strong attention to detail.

Physical Demands and work Environment:

  • Required to stand/sit for extended periods of time.
  • Required to utilize hand and finger dexterity.
  • Required to climb, balance, bend, stoop, kneel or crawl.
  • Occasionally required to smell.
  • Occasionally exposed to fumes or airborne particles.
  • Occasionally exposed to wet and/or humid conditions (non-weather).
  • The employee must be able to lift and/or move up to 35 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid training
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • San Diego, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Associate (Preferred)

Experience:

  • Customer service: 2 years (Preferred)
  • Supervising: 2 years (Preferred)
  • Internal audits: 1 year (Preferred)

Work Location: One location

Source

https://www.indeed.com/jobs

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