Account Manager (Intermediate)

CCi Global Technologies (formerly known as...
Hamilton, ON / Remote
30+ days ago

Job Description

Competitive Pay, Flexible Work Schedule, Travel Opportunities within a GROWING organization...and did we mention unlimited vacation.

Who is CCi?

CCi Global Technologies is a quickly growing SaaS company committed to being the most trusted source for data aggregation and reporting within the automotive industry.

Our core values of respect, collaboration, and trust are embedded in every aspect of CCi’s culture and influence how we interact internally as well as with our customers.

CCi is thriving, despite the ongoing pandemic, and has seen a growth trajectory from the demand for our niche products and services.

Our initiative in becoming an industry leader starts with developing a culture that welcomes individuality by empowering employees to be heard at all levels while providing an environment to refine skills to achieve productivity. We, at CCi, are constantly engaging with our employees to ensure they feel motivated to maintain a happy and healthy work life.

We take pride in being involved our community of Hamilton and Stoney Creek with regular contributions to Mac Kids.

About the role

We are seeking an individual who is passionate about providing an excellent customer experience and exceeding customer expectations, to join our team as an Account Manager.

This is an exciting opportunity as this role is a critical element of the Client Experience Team at CCi! Reporting directly to the Vice President of Business Development and Client Experience and working collaboratively to understand and deliver on our clients’ direct and indirect needs. The mission is to drive growth through customer success resulting from exceptional account development and project management.

As an Account Manager, you will work in a challenging, high paced environment where your input contributes to the success of CCi as an industry leader.

Key Responsibilities

· Relationship building – learn and maintain records on each customer’s organization, players, roles, and influencers.

· Interact with stakeholders and build trusting relationships enabling CCi to be seen as their trusted advisor.

· Receive, process, coordinate, and manage customer requests.

· Understand internal CCi practices and solutions – apply them to varying situations and client needs.

· Coordinate and effectively communicate, internally and externally, on-going account activities.

· Identify risks, determine their cause, and develop plan to mitigate them.

· Ensure accurate annual and monthly revenue forecasts.

· Proactive communication with the accounts (weekly and monthly updates), including active project associated risks, and project backlog.

· Set proper expectations with clients.

· Develop proposals and quote customer projects with pricing guidance from the VP.

· Ensure that the onboarding and integration of new accounts is carried out in a consistent, planned, organized manner, to ensure new clients have an excellent customer experience from day one.

We are seeking candidates with the following experience and skills:

· Post-secondary education required.

· Valid passport for international travel.

· Collision industry/body shop experience considered a strong asset.

· 3-5 years required of demonstrable client and project management experience.

· Strong gif game for internal dialogue.

· Experience with Microsoft suite.

· Strong customer service skills and commitment to meet or exceed customer requirements.

· Excellent verbal and written communication skills.

· Ability to take ideas from conceptual to implementation.

· Strong detail-oriented project management skills and processes (PMP certification is a strong advantage).

· Analytical mindset with excellent problem-solving skills.

· At CCi, we are a fun bunch, so being extremely personable and positive are considered assets!

· Medium to expert level table tennis skills.

Benefits of working for CCi Global Technologies:

· Account Managers have the ability to work remotely.

· CCi is a rapidly growing company and a leader in the industry.

· Continuous growth and professional development opportunities.

· Cross department collaboration with internal projects.

· Dynamic and diverse culture.

· National and international travel opportunities.

· Work-life balance.

· Flexible work schedule.

· Generous vacation package.

· Non-cubicle environment.

· Competitive salary.

· Constant internal communication to boost productivity.

CCi Global Technologies is an equal opportunity employer committed to diversity and inclusion. We encourage individual achievement and recognize the strength of a diverse team.

CCi Global Technologies is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Job Type: Full-time

Salary: $45,000.00-$65,000.00 per year

Additional pay:

  • Bonus pay


  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care


  • Monday to Friday

COVID-19 considerations:

Ability to commute/relocate:

  • Hamilton, ON: reliably commute or plan to relocate before starting work (required)


  • Software-as-a-Service (SaaS): 1 year (required)

Work remotely:

  • Temporarily due to COVID-19


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