Account Coordinator

AFS Logistics
Shreveport, LA
30+ days ago
AFS Logistics
AFS Logistics

Job Description

Purpose/Job Function:

The Account Coordinators provide day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible to uphold our core values: Ethics, Engagement, and Excellence.

Essential Functions:

  • Respond to client inquiries with quality and timely updates, providing excellent customer service
  • Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
  • Engage with clients via phone and email to offer valuable industry updates and news
  • Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
  • Assist with client reporting needs and provide additional data as requested by internal teammates
  • Build relationships and trust with clients through attentive interactive communication and taking responsibility to alleviate client pain points
  • Prioritize daily workload and multi-task with a sense of urgency and adaptability
  • Work with FAP and carriers for client invoicing and payment resolution
  • Document client communication and interactions via Salesforce


  • Strong communication skills both verbally and written
  • Empathy and passion regarding customer service
  • Detail oriented with the ability to gather and organize data
  • Enthusiastic and self-motivated to go the extra mile
  • Ability to work in a team environment that requires flexibility
  • Confident, persistent and results oriented
  • Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel


  • Bachelor’s degree or 1-2 years of relevant experience in lieu of degree
  • Knowledge of customer service, sales, marketing, business, or related field
  • Preference given to those with experience or studies in transportation/logistics


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