Customer Success Manager

Los Angeles CA
30+ days ago

Job Description

Who We Are:

Voted one of 2021’s Hottest Startups in America, Hopps is a company that is rethinking the future of work, distributed labor and the monetization of knowledge and skills. Our core product is a managed marketplace that powers on-demand, real-time support for some of the most popular software platforms (e.g. Facebook Ads, Figma, Webflow, Hubspot) with certified freelancer specialists.

Fresh off a seed raise and based out of sunny Los Angeles, we are building a passionate team from the ground up to change the way people think about getting help, and the way companies build teams. If you can see yourself at a well-funded and fast-moving startup that is reimagining the future of work, we would love to hear from you.

Role Description:

As a Customer Success Manager, you will be one of the initial members of a new and exciting team at Hopps working hand in hand with our clients to ensure they’re getting the most from the platform.

The Customer Success Manager will be responsible for maintaining customer loyalty, upselling existing customers to bigger packages, fostering long-term relationships with their customers, and ensuring that their customers are achieving the goals they were looking to achieve when signing on with Hopps.Critical skills for the CSM include relationship building, problem solving and the ability to understand a customers’ complex business challenges to help with retention and upsells.

​​You will partner closely with other cross-functional team members including Sales, Marketing, Product, and Support to work through continuous solution enhancements by understanding customer requests and helping to translate customer feedback into new solutions. You’ll maintain regular communication and governance, with both internal and external executive teams to ensure alignment and transparency.

Success for this position will be measured by customer retention, upsells, and overall client satisfaction.


  • Ensure a high level of customer success through relationship management, product implementation & training
  • Working to attain a high renewal and growth rate in the current customer base in partnership with the Account Executive team
  • Function as a communication channel between customers and the Hopps Engineering and Product team by providing useful, actionable and detailed product feedback in an organized way
  • Develop and document scalable customer success practices and processes
  • Help to generate new sales opportunities by driving referrals from happy customers


  • A college degree is preferred. Equivalent years of relevant experience may substitute
  • 2+ years of professional account management/customer success experience
  • Experience providing high level metrics and tracking
  • Strong phone skills and phone presence
  • Proficient in Microsoft Office Suite
  • Excellent communication skills, both oral and written
  • Ability to work autonomously and as part of a team
  • Strong organization skills and ability to manage multiple priorities simultaneously and successfully

Growth Potential:

As part of our founding customer success team, this role has tremendous growth potential. We’re a young company and are looking for professionals interested in helping us take this thing from the ground to the moon. We’re venture backed and have some of the brightest minds in Silicon Beach and Silicon Valley helping us. If you’re willing to put the work in, we promise to help give you the opportunity to succeed.


Salary Range: $50k to $70k, Commission

Equity: .05% to .25%


  • Health Benefits
  • Financial Benefits and perks
  • Unlimited PTO

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year


  • Dental insurance
  • Health insurance
  • Paid time off


  • Monday to Friday


  • Bachelor's (Preferred)


  • Account management: 3 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote