Business Analyst

Atlanta, GA
30+ days ago

Job Description

TITLE: Software Business Analyst

LOCATION: Gwinnett County, GA

Position Summary & Key Areas of Responsibility

Our client a Top Places to work winner for the past 3 years is seeking a Business Analyst to join their team. This role will be responsible for managing customer relationships and designing new or modified functionality for hospitality web-based software projects. The Business Analyst will possess significant subject matter expertise pertaining to our software and will apply a methodical approach in identifying internal and external customer needs, developing optimal business solutions, eliciting and prioritizing business requirements, and translating business requirements into functional and technical specifications.


  • Works independently to elicit and document business and functional requirements, based on project scope defined by Project Manager and stakeholders
  • Subject matter expertise pertaining to proprietary software used to analyze business functionality and identify solutions to meet or exceed the requirements
  • Interviews customers, analyzes operations, determines project scope, develops technical requirement specifications for the Development Teams, documents and verifies results.
  • Owns requirements across the SDLC and production
  • Develops problem solutions by describing operational issues/requirements, studying system capabilities, analyzing alternative solutions and preparing detailed system specifications
  • Prepares documentation for the Support resources on new functionality and supporting material for analysis of customer issues
  • Other duties as assigned
  • Collaborates with all members of product life cycle including QA, Development, Support, Training, and others


  • 5 or more years of experience producing Functional Specifications or Business Requirements Documentation for software and hardware implementations; or 5 or more years of experience as a Subject Matter Expert of proprietary software; or an equivalent combination of both.
  • Bachelors Degree with a preferred major in IT, MIS or Computer Science or Business. Or, an equivalent combination of education and experience.
  • Must be able to communicate effectively with both client facing and internal stakeholders
  • Prefer experience working with integrations between software packages to ensure data is transferred accurately, smoothly and timely
  • Must have knowledge of a variety of computer software applications, spreadsheets and presentation software (MS Visio, MS Word, MS Excel, MS PowerPoint, TFS)
  • CBAP, CCBA and/or Six Sigma certification strongly preferred
  • Proven experience organizing and facilitating customer input sessions
  • Experience documenting Business Process Flow Diagrams
  • Accounting and/or Hotel experience


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