Inside Sales & Customer Service Mgr

Salary Range: $65,000 - $95,000

Job Summary:

The Inside Sales Representative at Adherex (Proline Performance, LLC in Denver, CO), will play a key role in generating revenue by proactively contacting potential customers, nurturing qualifying leads, and strengthening relationships with existing clients. Their primary responsibility will be to drive sales through effective communication, product knowledge, and excellent customer service. This role requires a motivated individual with strong interpersonal skills, a passion for sales, and the ability to thrive in a fast-paced environment.

The role also serves as the Customer Service Manager for the Aerospace and Industrial segments of Proline. The team consists of 2 direct reports that manage all the transactions for this segment of the business. The team ensures that sales orders are executed to the 100% satisfaction of the customer base.

Job Duties:

• Gain a deep understanding of the customers business requirements, technical specifications of the applications Proline services, and deliver the appropriate products and services to meet those needs.
• Build and maintain long-term relationships with customers to foster repeat business and referrals.
• Collaborate closely with the outside sales team to coordinate efforts and maximize sales opportunities to address customer inquiries, support sales initiatives, and identify opportunities for upselling or cross-selling.
• Stay informed about industry trends and competitor activities to identify potential opportunities for growth.
• Supervise, train, coach, and mentor a team of customer service representatives
• Coordinate companys resources for smooth and effective execution in processing orders.
• Foster a positive and motivating work environment that encourages teamwork and collaboration.
• Collaborate with other departments (e.g., Sales, Marketing, Operations) to ensure alignment and coordination in achieving overall business objectives.
• All other duties as assigned.

Physical Requirements:

• Ability to sit for extended periods of time, often for several hours at a desk or workstation.
• Frequent use of hands to operate a computer keyboard, mouse, and other office equipment.
• Ability to handle documents, use office tools like staplers or hole punchers, and perform data entry tasks.
• Occasional reaching above or below shoulder height to access files, documents, or office supplies.
• Occasional walking within the office to attend meetings, retrieve documents, or collaborate with colleagues.
• Light lifting, usually up to 10-20 pounds, which may include carrying files, small office equipment, or supplies.
• Ability to view computer screens for extended periods.

Adherex Group is an Equal Opportunity Employer

Education and Experience:

• High school diploma, GED or equivalent.
• College degree a plus.
• Minimum 3 years as a Customer Service Representative or similar role.

Required Skills/Abilities:

• Fully competent in software systems:
• Microsoft WORD
• PowerPoint
• Excel
• Able to operate in QuickBooks and other ERP systems.
• Willing and able to support physical inventory counts.