Marsh is seeking candidates for the following position based in the Kitchener office.
What can you expect?
The Inside Sales Representative will focus on customer acquisition; this position involves taking incoming calls, group business referrals, or web leads which plays a fundamental role in achieving our ambitious revenue growth objectives. Sales Representative will provide prospective existing customers or new clients with all services and products offered, work with the client to create solutions for their needs and consult through the sales process.
As an inside sales representative, you will play a crucial role in establishing relationships and marketing our company’s brand in a way that is positive, honest, and professional. You must be comfortable handling a high volume of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.
What is in it for you?
Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
A company with a strong Brand and strong results to match
Culture of internal mobility, collaboration and valued partnership with HR from the business.
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
Competitive pay and commission structure, Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.) (regional specificity required)
Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan (regional specificity required)
Entitled to 15 days of vacation, 2 personal days +1-2 floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).
Multiple medical, dental, and vision plans with choices to fit all needs and budgets
Benefits from day 1.
We will count on you to:
Research and understand our product line and be familiar with each product’s function and purpose so you can confidently advise/educate the customer on their insurance needs.
Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage the sale.
Provide quotations, explain and select coverages based on a thorough needs analysis, prepare applications and submit in accordance with carrier guidelines and timelines
Work with your team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process.
Handle inbound, unsolicited prospect calls and convert into sales.
Cold-call prospects that are generated by external sources of lead.
Qualifying leads from digital campaigns, references, onsite visits, etc.
Close sales and achieve monthly revenue quotas
Manage and prioritize workload to meet individual SLA, KPI and Quality targets.
Participate in monthly meetings to discuss benchmarks, personal as well as team goals for the upcoming months
Maintain a solid understanding of all product knowledge and underwriting guidelines for all major classes of Insurance and specialty risks that the Company offers or has available to its customers
Maintain a solid understanding of the core aspects of relevant Insurance and related legislations
Build and maintain strong working relationships with internal and external stakeholders.
Maintain excellent customer service skills and etiquette
Adhere strictly to the Company's Quality practices and other systems and procedures
Comply fully with the Company's Errors and Omissions avoidance policy
Comply with company policy for continuous professional development.
What you need to have:
College/university degree or equivalent work experience
Working towards CAIB or CIP considered an asset
3-5 years’ work experience in personal lines insurance
1-2 years’ work experience in sales is considered an advantage
Relevant industry practice or Line of Business experience
Experience working in a call center environment an asset
Experience with The Agency Manager (TAM) considered an asset.
What makes you stand out:
Ability to work in a fast pace call center environment
Dedicated to providing exceptional customer service
Clear and concise oral and written communication skills
Excellent organization skills with the ability to prioritize work and meet deadlines
Excellent interpersonal skills – able to work within a team
n accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected]
Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.