Success Content Specialist - Salesforce.org

Salesforce
San Francisco, CA
30+ days ago
Salesforce
Salesforce
salesforce.com

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Salesforce.org

Job Details

ABOUT SALESFORCE.ORG

Salesforce.org is the social impact center of Salesforce passionate about partnering with the global community to seek the world’s biggest problems. As part of Salesforce, we increase our capacity to innovate on top of the world’s #1 CRM platform, to channel the pro-bono power of more than 50,000 employees, and to encourage customers and partners to join our global movement for good.

We believe that technology, when used for good, can transform the world. We equip educational institutions with powerful technology to help them operate optimally, support students, faculty, and staff, and drive growth and innovation. As the world’s problems continue to escalate, together, we can close the gap between the impact built today, and the potential for impact in the future.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping build a future with greater opportunity and equality for all. This has taken our company to phenomenal heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

ROLE DESCRIPTION

We are looking for a smart and fearless content creator, with experience in Salesforce and in education, to craft compelling content for our Education Cloud customers. The Success Content Specialist will help create and deliver webinars, videos, e-books, and other instructional content to help customers drive adoption and success with Salesforce.org products.

You are: a self-starter who's collaborative, creative, and passionate about the success of our education customers. You're a fast, detailed writer who knows how to translate complex, technical topics into easy-to-understand content. You enjoy talking to groups about technology, know how to engage a community via various channels, and can build the kind of content that works in a mobile, social world.

This role sits on the Customer Adoption team as a part of the larger Customer Success Group and will work closely with Product, Industry Solutions, Marketing, and our vibrant community of partners and customers.

PRIMARY RESPONSIBILITIES:

  • Collaborate with other members of the Customer Adoption team, and with the partner and customer community, to produce informative content in a wide range of formats. This includes webinar slide decks, blog posts, e-books, and demo videos.

  • Act as a subject-matter expert (SME) on using Salesforce for education.

  • Collaborate with in-house writers to produce Trailhead content.

  • Deliver live, technical webinars to large groups of customers and occasionally present content at live events.

  • Craft compelling content that supports customer success strategies and that position Salesforce.org as an inspiring leader in the education ecosystem.

  • Engage with the community on the Power of Us Hub to solve technical issues, share best practices, and generally support customer success.

  • Use data-driven insights to optimize our content for a range of channels and audiences.

PROFESSIONAL EXPERIENCE AND SKILLS:

  • 3+ years experience in Salesforce, ideally within an educational institution

  • Solid understanding of the Salesforce platform and Salesforce best practices

  • Outstanding communication skills including demonstrated ability to produce training materials

  • Expertise translating complex, technical ideas and messaging into concise, compelling content

  • Experience in education (and/or experience working with clients doing that work)

  • Outstanding teammate and collaborator who can deliver on the needs of multiple internal and external partners.

  • Energy, enthusiasm, and a desire to learn and perform in a fast-paced environment.

  • Preferred: Experience with Salesforce Marketing Cloud

  • Preferred: Experience with Salesforce.org’s Education Data Architecture (EDA)

For Colorado-based roles: Minimum annual salary of $99,000. You may also be offered a bonus, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote