Call Centre Manager

Right Time Heating & Air Conditioning
Whitby, ON / Remote
30+ days ago

Job Description

If you are a results-driven, customer focused individual with previous management experience, a proven track record of success, and you are interested in a career with a dynamic organization, join our team! We are looking for a Call Centre Manager that can drive change and motivate employees.


As a Call Center Manager, you must be able to motivate and drive a large team to exceed goals and expectations.

You must have:

  • Strong organizational, time-management and prioritization skills as well as solid
  • Experience leading, developing and measuring an inside sales team
  • analytical and problem solving abilities
  • Excellent verbal and written communication skills

Specific qualifications for the Call Centre Manager position include:

  • Post-secondary education in business (an asset)
  • Previous experience in a call centre environment (an asset)
  • Minimum three (3) years of managerial experience
  • Proven track record of success
  • PC computer proficiency


Your specific duties as a Call Centre Manager:

  • Manage both inbound and outbound call centre representatives
  • Direct and lead call centre employees to achieve targets and goals.
  • Provide performance management activities
  • Review call centre’s performance measures and action items as needed
  • Review current processes, procedures and support systems and make recommendations
  • Schedule CSR’s and Dispatcher’s work schedule.
  • Training of new employees and ongoing training for existing employees
  • Provide support for various special projects and requests as required


  • Competitive Pay and Bonus structure
  • Excellent benefits package
  • Group RSP contributions

Opportunity for future growth and development


Job Type: Permanent


  • Monday to Friday


  • call centre management: 1 year (preferred)

Work remotely:

  • Yes


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