Senior Account Executive - NetSuite

Oracle
Austin TX
30+ days ago

Job Description

Manage relationships within a portfolio of NetSuite’s Customers to ensure the continued adoption of NetSuite’s cloud-based business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and eCommerce. Analyze customers business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.

The Senior Account Executive will identify and qualify opportunities within the account territory of existing NetSuite clients; sell business applications solutions and related services to existing customers; manage and drive sales opportunities through strategic selling, negotiate and close business, and manage the ongoing business relationship with clients. The successful candidate will possess a strong need to win and be able to demonstrate that s/he is responsive, adaptable, and 100% results- and ownership-oriented.

Responsibilities:
Perform outbound and inbound communication to NetSuite Customers to sell additional services and solutions.

Internalize and deliver the value proposition clearly and persuasively to a variety of different audiences, including C-Level executives

Assist customer contacts with challenges and problems converting them into sales opportunities when possible.

Maintain a working knowledge of the complete capabilities of NetSuite’s services and of NetSuite’s internal operational processes.

Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager.

Work to improve overall customer satisfaction in assigned customer accounts.

Manage complex, challenging and/or largest customers of any AMs on the same team.

Serve as the first line in the escalation path for customer satisfaction issues.

Have complete knowledge of NetSuite’s products and services.

May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities

Liaise with Professional Services, Solution Consultants, and Customer Success organizations to resolve issues for customers. Escalate potential issues to manager when needed.

Qualifications/Skills:
5+ years of B2B quota-carry sales experience - Enterprise/SaSS

Net new business - experience prospecting and cold calling for new business

Strong applications background and understanding of software systems.

Excellent understanding of business applications such as ERP, CRM and Ecommerce.

Advanced knowledge of Sales methodology.

Has superior communication skills to execute complex sales transactions and provide information and clarity to any sales deal; or problem resolution situation.

Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner.

Demonstrates excellent written and verbal communication skills.

Displays above average customer orientation skills.

Above average analytical and problem-solving abilities.

Strong presentation skills.

Best among peer’s negotiation skills.

Advanced knowledge of Sales methodology.

BA/BS degree in business/related field or equivalent work experience.

Sells a subset of product or services directly or via partners to small-and-medium sized accounts. The role is a combination of a Field Sales Rep and Inside Sales Rep.

Works to achieve maximum sales profitability, growth, and account penetration within an assigned territory. Territory may be combination of geographic, product, industry and other customer / market dimensions. Sells to the territory directly or via partners. The territory that this rep covers does not have an Inside Sales Rep or Field Rep. Utilizes inbound and/or outbound techniques to identify, qualify and close new opportunities. Manages accounts throughout the entire sales process, and collaborates with team members in business development, consulting and support to uncover all customer needs. Responsible for understanding Oracle's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. Travels to customer sites to identify / develop sales opportunities. Participates in the development, presentation, and sales of a value proposition. Onsite customer presentation with C-levels to negotiate and close strategic and complex deals. Liaises with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have a project lead role. Highly developed selling, customer relations, and negotiation skills. Successful sales track record. Oracle knowledge and/or knowledge of Oracle's competitors. interaction with C level players. Team player. Ability to penetrate accounts and meet with stakeholders within accounts. Excellent written, verbal, and interpersonal skills. Presentation skills. Travels to customer as needed. 5+ years relevant sales experience. BS/BA degree or equivalent preferred.

Range and benefit information provided in this posting are Colorado-specific.

Colorado Pay Range: from $26.44 to $50 per hour from $55,000 to $104,000 per annum eliglble for commission and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Flexible paid time off (unlimited or accrued vacation and sick leave)

9. Paid parental leave

10. Employee Stock Purchase Plan

11. Adoption assistance

12. Financial planning and group legal

13. Voluntary benefits including auto, homeowner and pet insurance
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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