SaaS Account Executive (Contact center industry)

Salt Lake City UT / Remote
30+ days ago

Job Description

Sentiment provides a cloud-based Omnichannel platform for contact centers specifically designed to dramatically improve the customer experience, increase customer engagement, and improve contact center performance and efficiency.

We go to market through ISV partners and agents, we are a small venture capital backed company growing at > 100% YoY working with house hold name brands globally. Our small remote team is spread through the US, UK and Europe. You should be comfortable working in a small friendly environment , where not all processes are in place, so you may have to be flexible in your duties.

Sentiment enables Email, Livechat, inbound/outbound SMS and MMS, Social Media such as Facebook, Twitter and Instagram, and Messaging apps like Whatsapp for contact centers who need to connect with customers faster and more efficiently alongside their voice based call center software.

We have partners such as Talkdesk and Genesys that we are integrated with.

As a Partner Account Executive at Sentiment, you will have the opportunity to be part of a small, fast paced team reporting directly into the Salt Lake City based CEO to support our partners selling our solution. You will have the opportunity to work directly with Mid Market and Enterprise customers to demonstrate our solution and creatively design and implement complex custom integration solutions. This is a work from home customer facing role requiring significant sales expertise, working closely with both the sales and engineering teams. The ideal candidate is as happy in a sales role as a technical role working with inbound leads/ demo requests.

Essential Duties and Responsibilities

Attend sales meetings with our partners customers as a technical expert, to present our solutions and help answer objections with clever technical solutions. All leads are inbound no hunting required! We have too much demand!

Work with our partners Account Executives in partnership to demo, answering technical questions and supporting their AEs to proposal.

Able to discuss technical aspects of how products and integrations work.

Consult with customers on integration opportunities, primarily CRM and BI tools, with support from our development and Customer success teams.

Assess technical feasibility of customer requirements within Sentiment and partner contact center platforms.

Gather requirements from customer use cases.

Build Statement of Work from requirements to quote to customer.

Support our CEO and sales in answering technical RfP questions.

Assist implementation team to build out solutions as designed.

Comfortable with diverse responsibilities (the person in this role will wear several “hats”).

Minimum Qualifications(education, experience)

2 or more years of experience in Account executive or Sales role, in the contact center, customer service software industry

You must have experience working for or with contact center/customer service sofware vendors. Ideally experience with Talkdesk, Genesys, Nice inContact, 8x8 etc solutions.

Key Skills

Analytical – ability to identify, organize, and track details, understanding their importance, as well as thinking comprehensively about problems and solutions.

Attitude – has a positive outlook and “can-do” approach to responsibilities and new circumstances.

Collaborative – demonstrated ability to contribute effectively to team success with a great customer-facing personality and consultative approach, as well as consistently excellent oral, written, and interpersonal communication skills in all interactions with stakeholders at any level.

Discretion – self-motivating and self-directing with ability to take appropriate initiative and maintain appropriate confidentiality at all times.

Resourceful – being highly curious with an authentic interest in learning and a particular passion for technology and understanding how things work, as well as the ability to find creative solutions to difficult problems.

Ownership – follow-through in taking personal responsibility to complete tasks and solve problems.

Job Type: Full-time

Salary: $60,000.00 - $100,000.00 per year


  • Health insurance
  • Paid time off


  • Monday to Friday

Supplemental Pay:

  • Commission pay


  • Bachelor's (Required)


  • Tech sales or Sales engineer: 2 years (Required)
  • Contact/call center software sales: 1 year (Required)

Work Location:

  • One location


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