Customer Success Specialist

Boston MA
30+ days ago

Job Description

CUSTOMER SUCCESS

We are looking for fun, enthusiastic people who love the art of tailoring and fashion retail, and are equally passionate about customer service.

WHO WE ARE - 9TAILORS

9Tailors is a renowned custom clothing brand for men and women, specializing in business and formal suits. We’ve given custom suiting a new name by modernizing the old-world tradition of tailoring. The quality and craftsmanship of our tailored products reflect sophistication, style, and function. With the guidance of our expert style advisors, customers get fully measured and peruse our curated fabrics and design options to bring any and every vision to life. Our team has the mindset, ethic, and empathy necessary to deliver what customers need and want for their fit and style. We are expanding our exceptional team to continue to provide the customer-centric experience for which 9Tailors is regarded.

WHO YOU ARE - CUSTOMER SUCCESS

You empathize with our customers who want to look good and feel even better for life's biggest moments. You are solution-driven and are the coordinator at every stage of the customer journey. You oversee order fulfillment and ensure all of the clients’ needs are met. Ideally, you understand e-commerce and brick-and-mortar retail. You are energetic, thrive in a dynamic and fast-paced environment, and enjoy taking on new challenges and working with cross-functional teams. You are comfortable providing customer support through several different communication channels, including email, phone, and direct messaging—answering any questions related to 9Tailors products and services. In essence, you are a self-motivated and exceptional office coordinator, and we would enjoy meeting and working with you.

Qualifications

  • Full-time availability
  • Superb written and verbal communication skills
  • 3+ years of work experience in customer support
  • Positive attitude, empathy, and high energy team player
  • Experience with Hubspot and CRM platforms (preferable)
  • Excellent time-management and problem-solving skills in a fast-paced environment
  • The ability to occasionally lift and move 25-50 pounds of inventory

Employee Benefits

  • Subsidized Health Insurance
  • 401(k) plan with employer contributions
  • Employee Discount
  • Paid Time Off
  • Performance rewards

Please apply with your resume and a cover letter that outlines why your skills, experience, and personality would make you an excellent candidate for Customer Success at 9Tailors.

WHY WORK AT 9TAILORS

We believe in empowering our team members to be the best they can be while working in a positive and creative environment.

  • Help shape the local retail and fashion landscape
  • Work in a fast-paced environment where you can contribute daily
  • Gain valuable hands-on experience in the custom clothing industry

“Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.” (Albert Schweitzer)

Job Type: Full-time

Pay: $32,000.00 - $38,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
DUE TO COVID-19, we will require all clients and employees to wear a face-covering (except where an individual is unable to wear a face-covering due to a medical condition or disability). Clients and employees will also be required to wash their hands.

Education:

  • Bachelor's (Preferred)

Experience:

  • CRM platforms: 1 year (Required)
  • Customer Service: 3 years (Required)

Work Location:

  • One location

Work Remotely:

  • No

Source

https://www.indeed.com/jobs

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