Customer Success Manager

Equifax
St. Louis MO
30+ days ago

Job Description

The purpose of this job is to work with an assigned set of clients to ensure that they are achieving successful outcomes in their engagements with Equifax and ultimately want to continue to do business with us. This role will help provide support and guidance to the client in a non-sales role, specifically aimed at resolving complex internal Equifax issues that negatively impact the client.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

  • Grow at your own pace through online courses at Learning @ Equifax.

What you’ll do:

  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts

  • Work with customers to ensure they are leveraging our software effectively and finding value in our services

  • Become an expert in ACA and educate customers on the use and benefits of our products

  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues

  • Maintain a revenue base by managing account retention and renewal while managing time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth

Qualifications:

  • Bachelor’s Degree (or equivalent work experience)

  • 3+ years of experience in Customer Success, Consulting, Sales or related field

  • Exceptional client management and communications skills

  • Salesforce and Workfront experience preferred

Success attributes of an Equifax employee; does this describe you?

  • Accountability

  • Bravery

  • Curiosity

  • Collaboration

  • Think and act differently

  • Trust

  • Ownership

  • Decide-Execute-Ship


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Sales and Account Management

Schedule:

Full time

Source

https://www.indeed.com/jobs

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