Customer First | Integrity | Excellence | Teamwork | Fun!
At Peterson our Vision is to be our customers’ first choice . We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination. Our 85 year history is a reflection of our collective efforts and focus.
We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees . We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members.
We have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.
Peterson Cat has an immediate need for an experienced Product Support Coordinator at our Redmond, OR location.
This position performs quoting functions, dispatch of undercarriage management specialist and coordination between parts, service and sales departments regarding machine repairs.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Works with shop foreman, service supervisor, and parts department to acquire needed information to prepare service quotes for customers.
Performs service department quoting activities.
Coordinate all department labor needs as requested by internal & external customers.
Communicate with customers regarding service activities including reviewing jobs, invoices & making recommendations for future repairs/maintenance.
Respond to after-hours request for Service.
In person, or over the phone, gather information to answer questions related to quotes.
Creates additional charge quotes after service repair work has been started.
Supports the customer quoting process of the local Product Support Sales Representative.
Formats the quote in a manner conductive to DBS for purposes of open work orders to match quotes.
Follow the work order parts in progress to ensure work matches the quote.
Maintains punctual, regular, and predictable attendance.
Associates Degree from a fully accredited college or technical school; and a minimum of five years of directly related experience in parts or sales , preferably in a heavy industrial environment; or an equivalent combination of education and work experience.Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.