Technical Service Representative

Aston Carter
Vancouver, BC / Remote
30+ days ago
Aston Carter
Aston Carter
astoncarter.com

Job Description

Equivalent Experience

POSITION OVERVIEW
Customer Support Specialist - Vancouver - Full Time 40 hours per week.
Seeking Customer Support specialists for a National Client based out Vancouver.
These agents are required to support customers with any inquiries related to internet/phone products. Work with multiple monitors, will troubleshoot customer problems online, book technicians if needed. they can reboot customer hardware.
Some elements of retention as these calls may come to them. Also - move conversations to upselling contract add ons - ie faster internet, better cable package, etc. No commission in this role.
Answering inbound 100%.
May field some chat inquiries
May field some email inquiries
Fast paced environment, 5-10 seconds between calls. Calls vary in length and complexity typically 15-20 mins but could run up to an hour. Average 4 calls per hour.
Multitasking is crucial for success in this role.
Using MS Office to communicate with the team and log notes.
MUST HAVE
  • Willingness to WFH and return to office in the future as required.
  • 1 years Customer Service experience - retail, call center, hospitality,
  • Strong command of English written/spoken.
  • Must pass crim/credit check
  • Must have WFH capabilities - Must be able to hardwire into internet.
  • Full Schedule Availability
NICE TO HAVE
  • Education in telecom.
  • Starbucks, skip the dishes, or Airline employees have had great success.
  • Tenure and growth in previous roles.
SOFT SKILLS
  • Passion for CS
  • Resilient - able to deal with upset people
  • Able to work through difficult situations
  • Solution mindedness - try and solve their own issues before asking for help
  • Reliable and punctual.
WHY WORK FOR CLIENT?
Discounts on cable/phone etc.
Work within the Telco industry
Growth ops within . Many different career paths once hired.
Benefit packages are second to none - no probation, start same month you start.
Very comprehensive.
This role could move into many different channels - retail, technician, higher tier support. Support role seen as a farm team for other depts.
WORK ENVIRONMENT
100% WFH - may look to return to office in the future.
Working through MS Teams
High energy group - work well together.
Great way to enter into the organization.
Hours of operation 7 days per week
7am - 12am (midnight)
Schedules are distributed 6 weeks in advance.
Culture of support and leadership. One on ones, team huddles, development events etc.
Shifts are set on a three month basis. Tenure, performance are considered when making schedule.
Team is very close - lots of extra curricular activities.
Timeline to promo - could be as soon as 4-6 months based on performance.

À propos d'Aston Carter:
Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent.
Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients.
Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Source

https://ca.indeed.com/jobs

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