Senior Director, Associate Client Partner (REMOTE)

Epsilon
Irving TX / Remote
30+ days ago

Job Description

Epsilon is seeking high performing candidates focused on developing strategic client relationships and driving growth. Candidates should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and relevant industry experience. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of executive-level client relationships for one or two large Fortune 500 clients. The candidate should have demonstrated the ability to create solutions and services that deliver breakthrough campaigns and customer experiences informed by strategic insights, data and technology.

The Work You’ll Do
You will be responsible for the development and execution of a three-year strategic plan for assigned client; account strategies that deliver business value to client and generate growth for Epsilon. You will build and maintain executive relationships between Epsilon and the client; this includes identification and cultivation of all individuals who influence, buy, or have a stake in solutions / services that Epsilon can provide. You will work closely with an enterprise sales rep and cross functional team to execute on account growth and development strategies. The candidate will play a critical role in the customer experience that we aspire to create at different stages of the customer life cycle. You will be able to quantify and articulate the business value that Epsilon provides to your clients; the client will understand the business impact of Epsilon solutions and services.

Successful Senior Client Account Directors will hit profit and client satisfaction targets, retain their clients, and generate growth year over year.

Responsibilities:
  • Developing an in-depth knowledge of the client’s: business, strategic objectives and annual goals; the industry within which the they operate, key trends, disruptors, economics; competitors, positioning, key trends, marketing programs; organization structure, decision making process, key influencers and stakeholders, budget ownership; key initiatives, objectives, decision makers, budget; marketing technology landscape, relationships with Epsilon competitors
  • Communicating the client vision to the overall account team (delivery, client services, sales, strategic consulting and partner organizations)
  • Leading a cross functional team to create and execute on a three year strategic account plan
  • Building strong consultative relationships with key client executives and navigating various levels within the client organization and across marketing, IT, and procurement functions
  • Meeting with and maintaining an onsite presence with your clients
  • Playing a leadership role in pursuits, proposals and overall account management
  • Acting as the voice of the client for solution design
  • Staffing and developing the client services team
  • Serving as an escalation point for key challenges with accountability for the resolution of client issues
  • Proactively assessing the market landscape, what competitors are doing, as well as continuously keeping up to date with Epsilon’s offering and solution/product development pipeline.

Qualifications:
  • Experience working in and with large, highly-matrixed corporate environments without continuous guidance
  • Experience in and with organizations with significant scale and complexity
  • Experience achieving against high growth/sales targets
  • Experience working in a consultative manner with clients and serving as a key advisor and partner
  • Experience leading high-stakes work (e.g. key accounts, strategic initiatives)
  • Experience in fast-changing environments
  • Experience managing challenging (external) stakeholders
  • 10-15 years’ experience as account relationship and/or business development manager serving Fortune 500 clients
  • Track record of delivering high impact solutions and experiences, collaborating with cross functional teams, and driving vision and purpose
  • Relevant industry experience and knowledge, preferably in leadership or account management roles.
  • Deep and varied expertise in in digital marketing.
  • Passion for client service and delivering positive business outcomes for clients
  • Success in playing a leading role within a matrixed account team
  • Strong background in crafting and delivering proposals
  • Ability to influence and lead cross-functional teams in multiple client pursuits and initiatives concurrently
  • Strong business insight and strategic mindset
  • Poise, executive presence, outstanding communications skills
  • Bachelor's degree is preferred


Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

#LI-TM1

REF109120A

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities, and our business. Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are currently looking to hire energetic SDRs. This position is an integral part of our sales engine. SDRs are focussed on the front end of the sales cycle and be the face of Freshworks. The SDR team is responsible for identifying opportunities and generate a sales pipeline. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market. - Do rigorous research on companies, and build an effective sales pipeline. - Strike and initiate conversations with high-profile personas of companies you are prospecting. - Be the face of Freshworks and pitch the company and our products to the prospects. - Come up with creative emails and campaigns to draw the attention of prospects. Requirements (What we look for in candidates): Must-haves: - 4-8 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Ability to handle rejections and stay focused and driven. - Ability to multi-task and manage your tasks effectively. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - A proven track record of consistency in overachieving targets.

20 hours ago
Tamil Nadu Chennai