Service Provider Account Executive

Santa Clara, CA
30+ days ago

Job Description

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Regional Service Provider Specialist is a regional role that promotes the Service Provider (SP) Program to existing and new ServiceNow SP customers and partners to enable them to sell SP offerings internally and externally to the Market. Works in partnership with Account Executives for all end customer sales and consumption of ServiceNow platform. Helps prospective partners to take full advantage of the SP program and benefits. Is an advocate and subject matter expert for all elements relating to Service Providers. Is aligned to a group of Service Providers within a region to help manage through the sales cycle. This role has solid line reporting alignment to the ACE Global Service Provider Route- To- Market leader with strong dotted line alignment (including metrics) to a regional ACE leader (AMS, EMEA, or APJ) and relevant country VP/GM in year one of the new SP RTM global-regional operating model. This is a quota carrying overlay sales specialist role.


Key Responsibilities:

  • Responsible for selling our industry leading SaaS and PaaS offerings to a specific region, working together with ACE Solution Consultants to ensure the Service Provider capitalizes on the full benefits of ServiceNow Platform
  • Responsible for implementing the Service Provider Program with existing and prospective Service Providers within a specified region
  • Support and lead on all Service Provider Sales which are related to the End Customers of the Service Provider and for external shared services to the public market (Internal Use led by Field Rep)
  • First line support to Field Sales (commercial or non) for guidance on all matters relating to Service Providers (such as best practice, GTM approach, building IP and solution positioning) in partner with ACE Solution Consultants
  • Responsible for selling our industry leading SaaS and PaaS offerings to a specific region, working together with ACE Solution Consultants to ensure the Service Provider capitalizes on the full benefits of ServiceNow Platform
  • Responsible to explain the SP Partner Program nuances, details and 3rd party use rights to the Service Provider
  • Lead and support the Service Providers to drive an accelerated “growth agenda” which takes into account their strengths and the power of the ServiceNow platforms based on partners core capabilities and customer footprint
  • Building sales and marketing strategies with the Service Provider to capitalize on the ServiceNow Platform
  • Manage development of new applications based on ServiceNow platform, assisting Service Providers from earlier stage (use case definitions) to the market and promotion of packaged Business Offerings
  • Be the trusted advisor to the partner by understanding their existing and future IT road map to drive Identify, recruit, enable, develop, manage and motivate new partners (including training, demand generation, co-selling, forecast management, business plan development, and collection
  • Pipeline management, sales process management including effective forecasting and opportunity closure in support of direct sales team

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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