Job DescriptionYou can now become the first line of contact for customers and be vital in ensuring customer satisfaction at HemoCue America! The Customer Service Representative responds and delivers superior customer service to a variety of stakeholders, internal and external, including physicians, distributors, sales, operations and accounting. At HemoCue, we value professionalism in how we connect with customers to deliver high quality service and with colleagues to ensure continuous improvement of processes and delivery of services. Key Responsibilities ·Receive inbound, perform outbound Customer Service calls and emails.
Respond to inbound customer service-related inquiries such as, but not limited to: order placement/fulfillment, tracking of shipped products, and questions regarding product availability.
Perform outbound inquiries to customers related to order discrepancies with regards to: pricing, item code(s)/description, quantity, and ship to location/expected delivery date. ·Daily processing of customer or distributor related purchase orders
Monitors and identifies system issues, back ordered product and other issues preventing order fulfillment. ·Review/process returned goods and associated credits/debits
Reviews/tracks/reports daily progress on open orders/backlog, warehouse shipments and other reporting efforts ·Identifies and resolves issues in a timely manner
Performs special projects and other duties as assigned
Supports practices and engages in Danaher Business Systems, including Daily Management metrics Position Specific Competencies / Experience
Minimum 2 years Customer Service experience in healthcare related business, preferably in call center environment
Ability to prioritize workload to manage customer expectations and business objectives ·Solution oriented with some experience in process improvements
Exercise initiative to investigate and resolve issues, either independently or by consulting with appropriate parties
Excellent written and verbal communication skills
Detail oriented with excellent organizational/multitask skills Education
High school graduate or equivalent
Language ·English Office Technology
MS Word, Excel, Outlook, Internet Explorer and Database Management, including EDI transmissions Additional Skills/Behaviors
Excellent customer service skills (Examples: follow-through, resourcefulness, ability to diffuse volatile customers or situations and remain calm under pressure)
Ability to work effectively in a team environment and facilitate positive interpersonal relations with co-workers ·Adaptability, ability to tolerate ambiguity
Ability to work with minimal supervision
Ability to work in a high-intensity, fast-paced environment
Why is this position an attractive opportunity?
This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to best-in-class medical entities. We look forward to considering you for the team!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Employee benefits include health, dental, vision, 401K, vacation, reasonable accommodation, and Employee Assistance Program to name a few.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.