Customer Service Rep

Brea, CA
30+ days ago

Job Description

You can now become the first line of contact for customers and be vital in ensuring customer satisfaction at HemoCue America! The Customer Service Representative responds and delivers superior customer service to a variety of stakeholders, internal and external, including physicians, distributors, sales, operations and accounting. At HemoCue, we value professionalism in how we connect with customers to deliver high quality service and with colleagues to ensure continuous improvement of processes and delivery of services. Key Responsibilities ·Receive inbound, perform outbound Customer Service calls and emails.
Respond to inbound customer service-related inquiries such as, but not limited to: order placement/fulfillment, tracking of shipped products, and questions regarding product availability.
Perform outbound inquiries to customers related to order discrepancies with regards to: pricing, item code(s)/description, quantity, and ship to location/expected delivery date. ·Daily processing of customer or distributor related purchase orders
Monitors and identifies system issues, back ordered product and other issues preventing order fulfillment. ·Review/process returned goods and associated credits/debits
Reviews/tracks/reports daily progress on open orders/backlog, warehouse shipments and other reporting efforts ·Identifies and resolves issues in a timely manner
Performs special projects and other duties as assigned
Supports practices and engages in Danaher Business Systems, including Daily Management metrics Position Specific Competencies / Experience
Minimum 2 years Customer Service experience in healthcare related business, preferably in call center environment
Ability to prioritize workload to manage customer expectations and business objectives ·Solution oriented with some experience in process improvements
Exercise initiative to investigate and resolve issues, either independently or by consulting with appropriate parties
Excellent written and verbal communication skills
Detail oriented with excellent organizational/multitask skills Education
High school graduate or equivalent
Language ·English Office Technology
MS Word, Excel, Outlook, Internet Explorer and Database Management, including EDI transmissions Additional Skills/Behaviors
Excellent customer service skills (Examples: follow-through, resourcefulness, ability to diffuse volatile customers or situations and remain calm under pressure)
Ability to work effectively in a team environment and facilitate positive interpersonal relations with co-workers ·Adaptability, ability to tolerate ambiguity
Ability to work with minimal supervision
Ability to work in a high-intensity, fast-paced environment
Why is this position an attractive opportunity?
This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to best-in-class medical entities. We look forward to considering you for the team!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Employee benefits include health, dental, vision, 401K, vacation, reasonable accommodation, and Employee Assistance Program to name a few.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote