Sales Operations Support Representative

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Inside Sales & Support Specialist is responsible for actively growing sales revenue of small to large tier accounts as well as managing and maintaining existing business at specified accounts. He/she works directly with customers to provide support for the Sales and Operations teams by delivering technical support and interpretation of customer requests for services.

Job Description:

KEY ACCOUNTABILITIES:

• Receives all inbound service calls from existing and new accounts to ensure that the customer’s needs are met in a timely manner.

• Tracks call outcomes and opportunities to identify trends for customer service improvements.

• Provide pre-sales support to customers by discussing deliverable products and services for their business.

• Maintains knowledge of ThedaCare products and services.

• Efficiently manages information systems including entry and maintenance of company profiles.

• Coordinates renewals for small to medium group customers.

• Supports marketing activities under the direction of Sales or Operations leader.

• Acts as a liaison between Operations and customer.

• Provides customer service by responding to frequent and potentially complex questions from internal and external customers in a timely, positive, and professional manner.

• Works as a partner with team members and demonstrates willingness to do whatever needs to be done to meet the needs of the customer or department.

QUALIFICATIONS:

• HS diploma or equivalent

• 3-4 years of relevant administrative/sales experience.

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Climate controlled office setting with daily movement throughout the facility

• Interaction with department members and other healthcare providers

• Use of computers throughout the work day

• Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

Position requires compliance with department specific competencies.

Scheduled Weekly Hours:

40

Scheduled FTE:

1

Location:

ThedaCare at Work - Capitol - Appleton,Wisconsin

Overtime Exempt:

No