Account Representative

FBMC Benefits Management
Miami FL
30+ days ago
FBMC Benefits Management
FBMC Benefits Management

Job Description

Do you love working with people and passionate about helping others? If you are friendly, customer-focused, and ready to make a difference this position is for YOU! We are looking for energetic team members in our South Florida office. Our caring Account Representatives have a people-first attitude while supporting our clients and serving members. We provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive.If this sounds like the opportunity that you've been looking for, apply today!

JOIN our team and enjoy a competitive base pay and generous benefits. Our benefits include health, dental, 18 days of paid time off, a 401(k) plan, an employee stock ownership plan, bonuses, and a wellness team that promotes health within the workplace. (Anticipated start in July 2021)

Our Story...

FBMC Benefits Management Inc. is a privately held, employee-owned company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality results. Since 1976, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our profits for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services.

At FBMC, you're not just an employee, you're an OWNER! Along with a plethora of growth and development opportunities, we actively celebrate our accomplishments through an annual end-of-year gala and awards event and team competitions to build relationships company-wide. In addition, we have owners across the country who work remotely from home and at client office locations - we pride ourselves on offering flexibility. We are more than coworkers - we are a family that unites for a common good and have fun while doing it!

Essential Job Duties and Responsibilities:

Receives and responds to incoming calls, emails and written communication from participants, client,
providers or other business associates and provides accurate and timely communication of information
to resolve inquiry or concerns.

Researches and documents problems and requests for information upon request from the Account
Executive and Account Manager and provides a detailed analysis in writing or verbally.

Under direction of Account Executive or Account Manager, supports the execution of client enrollment,
project management and field enrollment coordination functions. Obtaining necessary census and carrier
materials for training and implementation; may be called upon to act as benefit educator or enroller during
client meetings.

In collaboration with the Market Resources Department, assist in obtaining and evaluating carrier and
vendor quotes and the RFP process to ensure materials are prepared in accordance to client needs.

Assists in preparation of client deliverables, including stewardship reporting, client cadence
communication pieces, RFP responses, renewal presentations, proposals, scope of work reviews, and
other assigned documents in accordance with FBMC process and procedure and client scope of work.

Ensures timely, professional servicing of client accounts and deliverables documenting interactions in
designated CRM and supports project management and client cadence management in CRM and
project management tools with accurate and timely updates.

Leads training for Service Center Agents or external vendors for enrollment and benefit education for

Investigates and resolves escalated inquiries from customer, client, enrollment company partner or
insurance carrier about products, coverage, accounts, billing processes and/or payments.

Assists with coordination of staff and vendor travel.

Gathers information from functional teams for production of SLA/PS&G reports; assembles reports,
writes cover letters, ensures transmittal of same by Account Managers.

At direction of Account Manager coordinates and schedules for various meetings; prepares and
disseminate agendas; records and writes meeting minutes.

Writes technical correspondence and develops detailed reports and surveys for internal and external
distribution or mailing.

Support data entry into technology platforms, and first level member service support for face to face,
telephonic or electronic communication on client employee benefit plans to include New Hire, Change
in Status, COBRA, Retiree, Leave of Absence (LOA) Direct Billing and SRA enrollments.

Coordinates office functions, supply orders and general office needs from team as requested.


  • High school Diploma/GED
  • Minimum 2 years of customer service experience in the fields of employee benefit insurance, marketing, communications, or public relations
  • Proficiency in Microsoft Office Suite products, web based and Customer Relationship Management (CRM) applications
  • Possession and maintenance of valid Safe Operators Driver's License
  • Possession and maintenance of a valid State of Florida Life/Health (2-15) is preferred or required within six months of obtaining position. Limited to activity allowed under State Insurance laws until license obtained.


FBMC Benefits Management Inc. is an Equal Employment Opportunity Employer. It is our policy to comply with all laws regarding employment. We believe that all persons are entitled to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, marital status, genetics, veteran status, or sexual orientation. In compliance with the provisions of all federal and state civil rights laws, every effort will be made to employ and promote the most qualified individuals without regard to the above factors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote