Customer Success Manager

Yottaa Inc.
Waltham, MA / Remote
30+ days ago

Job Description

At Yottaa, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

Yottaa is seeking an experienced, customer focused Customer Success Manager. This role is paramount to the customer success initiatives at Yottaa to drive adoption and expansion in the market. This individual will build strong customer relationships, lead customer success initiatives, keep the company focused on customer outcomes, and ensure customers are successful.

Responsibilities

  • Responsible for post-sale Account ownership assisting with onboarding, account monitoring and project management
  • Help monitor customer data and usage to identify concerns or successes
  • Sustain the performance gains, and identify further prospective areas for site speed improvements
  • Stay abreast of all strategic customer initiatives
  • Build a collaborative relationship with customers serving as their advocate internally
  • Measure and report on customer satisfaction by meeting with key customer stakeholders to understand challenges and successes
  • Identify opportunities to implement Yottaa features to achieve the highest value realization
  • Keep customers informed of new functionality in upcoming product releases and develop a roadmap for successful adoption of the latest enhancements through testing

Qualifications

  • Bachelor’s degree
  • 5+ years customer success or account management experience in the web performance or ecommerce domains
  • Experience including a successful track record of multi-tasking several projects and working as part of a cross-functional team
  • Experience with escalation management with strong problem-solving skills
  • Experience interfacing with and presenting to both business and technical teams
  • Experience assisting the customer to identify and report on measurable results that highlight value of the efficiencies gained and business challenges overcome utilizing the Yottaa platform
  • A team player with excellent collaborative skills
  • A fast learner, able to come up to speed rapidly on new technologies

Leading brands such as Ann, Inc., Carter’s, Hallmark, JoAnn Fabrics, Lands’ End, Mattress Firm, Nutrisystem, Party City, and Samsonite, rely on Yottaa to accelerate and optimize the loading of 3rd party eCommerce technologies, high resolution images, and other website elements, resulting in up to 60% web performance improvements and up to 20% increases in online conversion. To learn more about how Yottaa can accelerate your eCommerce site and increase conversions, please visit www.yottaa.com or follow @yottaa on Twitter.

Source

https://www.indeed.com/jobs

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