Rental Sales Team Lead - Dollywood Theme Park - Full Time Se...

Pigeon Forge, TN
30+ days ago

Job Description

Providing leadership to the Strollers and Wheelchair Rental Team while providing guest service to our guests.

  • Supervise the operations of rental revenue sales to include all front gate sales, online sales, and daily lockers.
  • Complete host schedules, payroll, training outlines, online sales reports, PEs, any other assigned projects in a timely manner.
  • Screening, interviewing, and hiring process.
  • Ensure hosts are properly trained and required paperwork is filed in a timely manner.
  • Assist Sr. Lead/Admissions Manager with monitoring labor budgets, control of costs, and developing plans for a more effective guest service.
  • Maintain confidentiality as required.
  • Make quick and accurate operational decisions.
  • Inspect all rental equipment to ensure it is functioning properly; ECVs, Wheelchairs, Strollers, and Lockers.
  • Ensure area/hosts have required equipment and supplies.
  • Coaching of hosts and discussing disciplinary action recommendations to my Sr. Lead/Admissions Manager.
  • Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
  • Monitor line speed and immediately respond to volume to insure excellent guest service.
  • Listen to problems and grievances of hosts and correct if applicable.
  • Assist in implementation of Dollywood’s host recognition programs by motivating and rewarding host performances.
  • Attend all required training and meetings.
  • Comply with Park safety and security guidelines, as well as policies and procedures to ensure host/guests safety at all times. Report all unsafe acts to proper management.
  • React calmly and quickly in stressful/emergency situations.
  • Equally represent all hosts to the Sr. Lead/Admissions Manager, creating a climate that results in a feeling of freedom to use the Open Door. (Ensure hosts understanding of policy.)
  • Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and concern for both the guests and hosts.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

  • Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
  • Must be self-motivated and disciplined.
  • Must be able to prioritize and complete work assignments on a timely basis.
  • Must maintain strict confidentiality and judgment regarding privileged information.
  • Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
  • Must be willing to constantly improve.
  • Smile, maintain eye contact and must be aggressively friendly.
  • Must have professional appearance with good personal hygiene.
  • Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
  • Must promote and support a “team” work environment by cooperating and helping co-workers.
  • Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the guest and hosts.
  • Must adapt to change easily.
  • Must tolerate and be able to remain calm in a fast-paced, hectic environment.
  • Must show appreciation to others.
  • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
  • Alert and attentive.
  • Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
  • Able to hear, see and speak.
  • Ability to hear warning communications and sounds.
  • Able to speak, read and write English.
  • Ability to speak clearly in order to operate a two-way radio.
  • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.
  • Able to have manual dexterity necessary to complete all job duties.
  • Able to sit, stand and/or walk for long/short periods of time.
  • Able to sit in a small, confined area.
  • Ability to push and/or pull.
  • Ability to bend at the waist and knees for long periods of time.
  • Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
  • Able to maintain a good personal hygiene and report in a clean costume.
  • Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
  • Able to comprehend instructions and retain information.
  • Ability to climb steps and tolerate heights and high noise levels.
  • Ability to move about and react quickly in emergency situations.
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
  • Able to tolerate stress due to job responsibilities and serious consequences of making an error.
  • Ability to operate a fire extinguisher and train hosts on its proper use if necessary.
  • Ability to properly wear personal protective equipment if/when required.
  • Ability to tolerate detergents and chemicals.
  • Able to be flexible to handle frequent changes in priorities.
  • Able to prioritize tasks and complete assignments on time.
  • Able to report to work without being under the influence of or smelling of alcohol.
  • Able to be subjected to periodic random drug screening as outlined by policy.
  • Able to lift 50 lbs.
  • Must be willing to perform other work functions as assigned.
  • Able to work outdoors.
Required Experience

  • Must be at least 16 years of age.
  • Must know all Safety Critical Standards.
  • High School diploma or equivalent required.
  • Valid driver’s license and proof of auto liability insurance for use of company vehicles.
  • Must be able to operate computer equipment, scanners, phone equipment, copier, facsimile, and calculator.
  • Ability to understand and apply basic math skills for use in budgets, schedules, and time sheets.
  • Ability to take initiative, self-supervising.
  • Ability to read/write, comprehend instruction and communicate in English.
  • Ability to analyze and remember information.
  • Excellent verbal communicator – consistent and detailed.
  • Above average attention to detail and accuracy of information.
  • Pass a pre-employment drug screening and background check.
  • Ability to train others in a positive yet constructive manner.
Job Location
Pigeon Forge, Tennessee, United States
Position Type


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