Updox, an EverCommerce company, is hiring a Customer Experience Analyst to join our growing support and services organization.
You love a mystery and will not stop until the mystery is SOLVED. You dig in and find answers to problems and save the day. You enjoy talking with customers each day and build relationships and may even share a recipe or gaming tip (or two). You are hard working yet still enjoy laughing with your team and learning something new each day. You work well with your team and supporting teams to make sure YOUR customers have what they need to be successful each day.
Updox, named one of the nation's fastest growing companies two years in a row, is on a rocket ship to the stars and looking for an experienced, confident Customer Experience Analyst to join our tight knit Customer Experience (CX) team.
At Updox, helping people is the fire in our bellies and technology is the fuel. By streamlining how information is shared, we improve the patient experience and make it easier for individuals to lead healthier, happier lives with the best in medical care.
The ideal candidate is a self-starting and flexible individual seeking growth opportunities within a high growth company.
Updox is located in the heart of Dublin, Ohio at Bridge Park just above Pins and 16-bit Bar and Arcade. Our collaborative, open-plan office space is filled with lots of sunshine and a talented team who are passionate about what we do and enjoy taking care of our customers. Please note that this is NOT a remote position. All candidates must work from our Dublin, Ohio office.
Working with health care professionals (doctors, pharmacists, nurses, front office staff, medical records and information technology staff) to advise and assist in the adoption of Updox and related Electronic Medical Records technology integrations
Triaging and resolving support requests via phone, email, live chat and remote web access
Providing both proactive and highly responsive communications
Working closely with our Development Support, Customer Success and Sales Teams
Ability to work 11:00am - 8:00pm ET, M-F.
Experience and Skills:
Bachelor's degree in computer science, engineering, networking, or related field preferred. Equivalent work experience considered
Experience in a customer-facing role troubleshooting desktop or browser-based application software in Windows, Mac OS, and mobile environments
Experience in health care provider practice management or Electronic Medical Records software is preferred
Experience using customer service policies and procedures, as well as customer service technologies such as case management software and telephony systems is preferred
Ability to seamlessly transition between a variety of tasks in a dynamic environment
Benefits and Perks:
Competitive salary with the opportunity to work remotely
Continued investment in your professional development
Robust medical, dental, and vision benefits
401k with match
Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!