Customer Success Manager - Buildup

Stanley, Black and Decker
Sunnyvale, CA
30+ days ago
Stanley, Black and Decker
Stanley, Black and Decker

Job Description

About Stanley Black & Decker
Joining the Stanley Black & Decker (SBD) team means joining one of the world's largest, fastest-growing, and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. We have been globally recognized as one of the most innovative, sustainable, and rewarding companies in the world.
Stanley X is Stanley Black & Decker s innovation business dedicated to launching and growing exponentially scalable businesses to address customers needs within our strategic markets. We are building a capability within Stanley Black & Decker to identify and seize on new sources of growth. We are a group of innovation & business-building professionals located in Silicon Valley and in Atlanta, GA. Stanley X Construction Technology recently acquired Buildup, a jobsite collaboration mobile app for task management, inspection, documentation and communication needs.
Today s world of construction accounts for over 10% of the world s GDP, and it s no secret that worker productivity and building complexity are the biggest challenges. As a result, the industry is at an inflection point for disruption. Last year alone, nearly $2B in venture capital were invested across 2,000+ companies in construction technology.
We are looking for an experienced Customer Success Manager to grow our Buildup business. In this role you will partner with stakeholders across Product, Sales, Marketing, and Engineering to analyze customer behavior and trends to define and execute a customer success to turn our customers into lifelong fans while driving business growth for the company.
Duties & Responsibilities
  • Define key performance indicators, develop measurement programs to track progress, and present monthly customer success results against objectives in executive forums
  • Investigate barriers to consumption growth, leading indicators of churn, and partner with cross-functional experts to drive improvement
  • Onboard customers and train users on the Buildup platform
  • Own business requirements for the customer success technology stack.
  • Design and implement customer success strategies that increase our product usage and reduce churn
  • Develop customer segmentation and targeting strategies for customer success engagement
  • Support and drive adoption and usage of leading-edge technology, data models, and measurement tools for continuous improvement
  • Own and provide direction on engagement prioritization and strategies with data
  • Work closely with marketing team to optimize execution between marketing and sales
  • Partner with the sales organization to drive successful execution of customer success program objectives and operate in a scalable manner
  • 3+ years of B2B marketing, sales/sales operations, or business strategy experience in the construction technology industry
  • Experience working in the construction industry or related field
  • Strong collaboration skills, ability to operate and influence across an organization
  • Excellent strategic thinking, problem solving and executive presentation skills
  • Ability to analyze data and business results to drive for continuous improvement
  • Program management background with experience manage multiple products
  • Ability to navigate ambiguity and lead complex projects from start to finish
  • BA/BS required
Why work with us
Solve massive problems for customers
We approach problems with a lean startup methodology, focused on in-depth user research and addressing the most critical problems first. We are a technology and innovation team that leads with voice of customer, value-based pricing and strong secondary research and competitive analysis.

Visibility to senior leadership
Our team reports directly into the CEO and operates autonomously within the company. This role will report to the head of the group and work closely across other teams.

Work with great companies
We work with some of the most innovative companies in construction technology, additive manufacturing and supply chain. Our partners range from Y Combinator startups to multi-billion-dollar unicorns. You ll have unparalleled access to their technologies and freedom to explore new and innovative ways of solving customer problems.
#LI-KB1 #LI-Remote
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran s status or any other protected characteristic.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran s status or any other protected characteristic.


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