Assistant Manager

EXPRESS
Durham, NC
30+ days ago

Job Description

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Talent – Assist in developing and motivating associates to maximize sales potential

  • Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
  • Partner with Store Management to provide feedback on associate performance.
  • Assist in training associates on store operations, product, policy, and procedures.

Execution – Execute action plans that optimize results

  • Execute all aspects of daily store operations.
  • Ensure appropriate associate coverage to create a great customer experience.
  • Oversee and authorize the checkout experience.
  • Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
  • Monitor and analyzes the customer service provided by team members.
  • Build an effective schedule with the right associate in the right place at the right time.

Experience – Promote and support an environment focused on delivering great in-store customer experiences.

  • Effectively resolves customer service issues to a positive outcome.
  • Lead and models our customer experience model.
  • Display expert knowledge of product, company policies, promotions, loyalty programs.
  • Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Other essential functions may occur as directed by your supervisor

Job Type: Full-time

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Source

https://www.indeed.com/jobs

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