Job Description

CAPE Analytics is the leading provider of geospatial property intelligence. CAPE provides instant property insights for millions of residential and commercial buildings by analyzing high-resolution imagery, property records, and novel data sources using computer vision and machine learning. With a mission to better understand and protect the built environment, CAPE provides property stakeholders with risk-predictive property attributes that are more timely, accurate, and objective than on-site inspections. Comprised of insurance, real estate, and data experts, CAPE is backed by leading venture capital firms and insurance carriers.

A BIT ABOUT US

Since our founding in 2014, CAPE Analytics has used machine learning and computer vision to pioneer a new form of property information, built specifically for the organizations that finance, protect, and invest in our homes and businesses. Our 75+ (and rapidly growing!) clients across insurance and real estate are leading a digital transformation to secure properties and livelihoods in the face of complex trends in housing and climate.

THE OPPORTUNITY:

As a Senior Solutions Engineer on the Client Success (CS) team, your key roles and responsibilities will center around ensuring an exemplary product experience for CAPE’s insurance carrier and real estate prospects and clients through supporting sales activities, client implementations, and ongoing training and support. You will proactively engage with Client Development, Product, and the Business Intelligence teams to ensure impactful pre- and post-sales engagements, while being a leader among a team of Solution Engineers focused on these tasks.

The role will require the ability to understand client workflows and how the CAPE solution is used throughout them. This will require intimate knowledge of the product as well as strong communication skills. Additionally, you will create internal solutions which are designed to help CAPE efficiently deliver valuable return-on-investment collateral.

This role can be performed completely Remotely, from most locations across the US. Ability to work within CST/MST/EST is highly preferred.

WITHIN 1 MONTH, YOU’LL:

Analyze current technologies used within CAPE and CAPE clients, including Policy Administration Systems, and develop steps and processes to improve their effectiveness and value delivered
Provide on-going user support via in-person, email, virtual/webinar and telephonic client interactions
Establish a superior client experience within the CAPE product ecosystem through user testing and Product team interactions
Establish a rapport with existing team members, and contribute to a vision for improving the Solutions Engineering team and processes

WITHIN 3 MONTHS, YOU’LL:

Drive prospect and client discussions regarding the value and implementation ease of CAPE solutions for insurance carrier and real estate use cases
Grow usage and enable client success through product education, new feature introduction, account review, escalated support needs, or other interface opportunities
Work with internal teams to develop training, on-boarding, support, and other related programs to support Client Success initiatives

WITHIN 6 MONTHS, YOU’LL:

Develop, implement, and execute training and on-boarding programs to ensure fully enabled clients (renewals, paid trials, POCs and special projects)
Proactively provide client and product feedback to other parts of CAPE organization (e.g. Product, Marketing, and Sales), specifically, issues related to product performance and product development as well as any competitive feedback received from the market

THE SKILL SET:

5+ years sales engineering, client success, account management, client training or equivalent experience, preferably with SaaS or data-driven product company
Proven success driving technology adoption, usage, and client engagement. Must have a proven record of client success strategies with a focus on renewals, retention, and up-sell opportunities
Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users (both business and technical audience)
Domain expertise in SaaS, data-driven products, or experience in the insurance or real estate vertical preferred
Tableau and Python experience is desired
Ability to troubleshoot and resolve service related issues whether they be business or technical issues
Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals
Strong business acumen and ability to build strong client relationships
Strong organizational and problem solving skills
May require local or overnight business travel up to 33%

WE BELIEVE:

Talent is critical, but best when tempered with humility
Self-motivation leads to the best outcomes
Open, direct communication is a sign of respect
Teamwork drives success
Having fun together is an important part of the job!

COMPENSATION & BENEFITS:

Cape Analytics believes in creating a more equitable environment for everyone, and is committed to standing against wage gap disparities that are widened by limited pay transparency.

Positions at Cape may also include stock options, bonus opportunities, and/or variable incentive pay (commissions) to supplement your base earnings. Additionally, Cape offers top-notch insurance options and competitive benefits- such as unlimited PTO, company outings, remote work capabilities and more!

The pay range for this role is:
118,000 - 197,000 USD per year(Remote - United States)

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