Our client is seeking qualified Semiconductor Support Technicians to fill roles within growing Level I Support Center. The technical demands of the support role are significant as successful candidates will possess hands-on experience with a broad variety of semiconductor products, their various applications and possess familiarity with the semiconductor design engineering sales process. The successful candidates will be hands-on leaders with outstanding sales engineering skills, a passion for customer success, and extensive experience within the microcontroller and embedded applications business sectors. The company is one of the world’s largest semiconductor companies and is a leader in developing and delivering a broad range of semiconductor products. The company has particular strengths in Multimedia, Power, Connectivity and Sensing technologies that are well balanced among the industry’s major sectors including: Telecom, Automotive, Consumer, Computer, Industrial and Distribution.
As a Level I Support Technician, you will receive technical support requests via an established on-line support utility, inbound telephone and email from customers regarding technical and non-technical issues for semiconductor devices. You will need to handle issues at various levels of technical support. A combination of strong technical/product knowledge, customer support and relationship management skills will make you the ideal candidate for this opportunity.
Provide technical support for customer’s on Semiconductor Products via phone and email
Utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem
Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate to resolution
Review of open customer issues on a daily basis, updating our customers on the status of their escalated cases
Help customers gain understanding of products and navigation through support website and on-line customer forums
Cross-collaboration through multiple teams to work towards a common goal
Develop and maintain excellent working relationships with all appropriate levels within and outside the company including client management, co-workers, and customer representatives. This may include verbal interaction with: Engineers, Distributors, Business owners in multiple industries, and VARs.
AAS degree in Electronics
Demonstrate detailed understanding of schematics/ datasheets for semiconductor device functionality i.e. multimedia, power, connectivity and sensing technologies.
A high level of analytical skills; ability to analyze and interpret technical inquiries
Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer product support and feedback.
Ability to communicate in writing, through email, reports, or orally, product service matters to highly varied audiences from the least technical customer to the most experienced carrier service manager.
The ability to read, interpret, simplify and create understanding of technical product information from technical descriptions and documents to create clarity, ease of understanding and customer satisfaction of product services and performance.
Ability to multi-task and prioritize job requirements
Strong personal organization skills and time management
Equivalent work experience or related training
Minimum of 2+ years’ experience in technical customer service, preferably in the Semiconductor industry, with Semiconductor Devices
Customer support call center environment is a plus
Must be detailed and process oriented
Job Type: Full-time
Pay: Up to $25.00 per hour
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- 8 hour shift
- Associate (Preferred)
- Technical support: 3 years (Required)
- schematics: 1 year (Required)
- semiconductor: 1 year (Required)
- Multiple locations
Work Location: Multiple Locations