Field Specialist - Industrial Cleaning

Pasadena TX
30+ days ago

Job Description

The Field Specialist bridges the gap between StoneAge and its customers and is responsible for providing excellent customer service, communication, training, support, and issue resolution. This individual must be self-leading, independent, and able to problem solve efficiently and thoroughly under pressure while maintaining a positive attitude. The volume of field work and customer support requests varies, so the individual in this role thrives working in a fast-paced, dynamic field environment, often with extended hours.

ESSENTIAL FUNCTIONS

Customer & Product Support
Provide professional, technical on-site support for Customers who are experiencing product or operational issues in the field. Thoroughly document and communicate customer case issues in Salesforce and with the Field Application Engineer.
Coordinate travel and field support scheduling and logistics directly with the Branch Office Manager and Field Application Engineering, thoroughly communicating scheduling impacts to both parties and documenting in supporting systems.
Develop relationships with contractors, plants, and other end-users, educating them on the safe and effective use of tooling and automated solutions for industrial cleaning.
Facilitate technical discussions between the Customer and the Field Applications Engineer (and Sales, through extension of the FAE) to problem-solve or generate new product concepts or address “hard to solve problems” in plants.
Provide technical on-site field test support for potential new products and custom projects, submit reports to the Sales and Engineering teams. Collect and validate new product design requirements and timeline expectations from customers.
Troubleshoot mechanical and electrical StoneAge product issues with customers and StoneAge Engineering teams, assisting in testing and root-cause analysis evaluation and report-creation as required.
Closely partner with the Customer Service Success Team, Branch Offices, Regional Sales Managers, and StoneAge Solutions Managers to resolve all issues promptly through onsite product set-up & configuration, operator training, equipment troubleshooting and diagnostics in the files.
Maintain a strong relationship with Engineering team, practice good judgment, and to elevate issues that require additional support.
Branch Support
Assist with Branch Repair and order fulfillment functions, including counter sales, picking, packing, and shipping orders, operating a forklift, cycle counting and helping with improvement projects.
Prepare quotes and product proposals for customers, and provide feedback on pricing, specifications, and lead times. Gather field information required to support custom projects and proposals.
Maintain expert knowledge of all StoneAge Waterblast AE rales and rental package configurations, how to perform seal and service kit replacement of StoneAge tools, check in/out rental equipment and understand maintenance procedures of StoneAge equipment per equipment manual.
Participate in the on-call rotation for nights and weekend callouts.
Demonstrates the “Own It” mindset and fosters the mindset.
Be a Great Teammate
Practice Self-Leadership
Deliver on the StoneAge Assurance Promise
Training
Support the Training Team in the development of the StoneAge Training curriculum and deliver courses on behalf of the Waterjetting Technology Association (WJTA), Houston Area Safety Council (HASC), U.K. based Waterjetting Association (WJA), and Dutch based Stichting Industriële Reiniging aka Industrial Cleaning Foundation (SIR) as required.
Collaborate in the development of plant specific safety and best practices training.
Provide training to StoneAge employees, contractors, or plant personnel as required. Training may take place at one of StoneAge’s global locations or onsite with contractors and/or plant personnel.
Maintain training certifications and actively seek continuous learning.

Sales Support
Perform new product training for StoneAge Sales Team prior to market introduction and to ensure full understanding of the product, appropriate applications, safe use, and key messaging.
Support the StoneAge Sales Team with product demonstration (on-site and in showroom) and customer training.
Assist in the growth and accuracy of the plant and contractor information inside our Customer Relationship Management (CRM) database.
Explain and demonstrate product features, benefits, assembly, maintenance, and troubleshooting. Schedule and coordinate demonstration activities and events with contractors, plant personnel, end-users, and dealers.
Provide detailed reports to the Sales and Engineering Teams.
Provide new product and rental commissioning for customers, virtually or on-site, to enable customer success using StoneAge products and technology.
Requirements

Required:
Be committed to “Safety First.”
Extended working hours may be needed at peak times or when short staffed.
Must be able to lift heavy loads using proper lifting techniques as outlined in the StoneAge Employee Handbook.
Follow all Safety Protocols outlined in the StoneAge Safety Handbook, and WJTA manual.
Working knowledge of MS Office software.
We value the diversity of the people we hire and serve. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
This position reports to the Branch Operations Manager.
2-year technical degree, equivalent military experience, or 5+ years of experience in the waterblast industry.
Strong written and verbal communication skills, detail oriented.
Ability to read basic mechanical drawings.
Ability to trouble shoot electrical circuits with a multimeter
Basic soldering skills
Ability to obtain a TWIC card.
Understand Customer Relationship Management (CRM) tools such as Salesforce.
Strong hands-on mechanical and electrical aptitude.
Possess a customer first mindset.
Understand StoneAge products and their capabilities as well as have knowledge of the Waterblasting industry.
Ability to establish and maintain positive and professional working relationships with StoneAge employees and customers
Strong technical writing skills.
Have proven track record in providing on-site technical support.
Be self-motivated, disciplined, and able to work independently.
OTHER INFORMATION

Must be able to stand for extended periods of time.
Extensive (up to 75%) travel is required during our two busy seasons.
Clean driving record
Can pass a background check
Can pass a drug test, 100% drug free.
This is an hourly position, eligible for overtime pay. The starting pay rate is between $25 to $34 per hour, DOE.

Benefits
StoneAge offers a comprehensive benefits program that includes group health, dental, and vision insurance, life insurance, long-term disability insurance, paid time off, paid holidays, a 401(k) plan with a guaranteed match, paid parental leave, a wellness rewards program, and much more.
We are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year.
Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee has a huge impact.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities, and our business. Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are currently looking to hire energetic SDRs. This position is an integral part of our sales engine. SDRs are focussed on the front end of the sales cycle and be the face of Freshworks. The SDR team is responsible for identifying opportunities and generate a sales pipeline. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market. - Do rigorous research on companies, and build an effective sales pipeline. - Strike and initiate conversations with high-profile personas of companies you are prospecting. - Be the face of Freshworks and pitch the company and our products to the prospects. - Come up with creative emails and campaigns to draw the attention of prospects. Requirements (What we look for in candidates): Must-haves: - 4-8 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Ability to handle rejections and stay focused and driven. - Ability to multi-task and manage your tasks effectively. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - A proven track record of consistency in overachieving targets.

9 hours ago
Tamil Nadu Chennai