Business Development Team Lead (Sioux Falls, SD)

Billion Automotive
Sioux Falls, SD
30+ days ago

Job Description

Billion Automotive is now hiring for a Team Lead in our Business Development Center (BDC)!
*
The Team Lead will work directly in our Business Development Center and oversee day-to-day operations for the Business Development Representatives in the outbound sales department.*
Our Business Development Representatives that this person will supervise will handle both inbound and outbound calls to both generate traffic in our locations across the Midwest, as well as schedule service appointments in a call center setting.
*
This position will have a variety of shifts including some evenings (until 8pm) and Saturdays (day shift). No Sundays. This position offers a competitive wage that is based upon experience.*
Join the Billion Automotive Team! Billion Automotive, a family owned business since 1935, has built its name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in South Dakota, Iowa, and Mont_ana._
Essential Job Duties

  • Oversee representatives on duty for both the Sales Business Development and Service Business Development Centers (call center setting)
  • Monitor calls, emails and communications with a customer focus and coach team members to enhance the customer experience
  • Assist with more complex customer calls
  • Assist with calls when very busy
  • Assist with daily and month end reports
  • Audit accuracy of data input on reports
  • Other duties as assigned

*
Skills/Qualifications*

  • 1 – 2 years’ previous supervisory experience required (does not need to be specifically call center)
  • Previous call center experience (even in non-supervisory role) strongly preferred
  • Proven history of reliable work attendance and punctuality
  • Experience with CRM (customer relationship manager) programs preferred
  • Experience with Microsoft products including Microsoft Excel required

*_
Billion Automotive offers excellent compensation commensurate with experience and a competitive benefits package to all full-time employees including health, dental, vision, life, and disability insurance and 401(K)._*

*_
We are an Equal Opportunity Employer (EOE)._*

Job Type: Full-time

Work Location: Multiple Locations

Source

https://www.indeed.com/jobs

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